Mark Hibbert

Experience

• 

  University of Kent

  Sept 2009 - Mar 2014

  • Teaching undergraduate students modules in web applications. • Teaching postgraduate students modules in computer security and internet security.• Preparation for practical classes ranging from one to three hours in duration.• Assisting students with problems during classes and via email/face-to-face communications.• Setting and marking practical assessments for the modules.• Assisting with examination questions and marking schemes along with supervising the examinations and marking them.• Adapting communication style based on the students’ experience level.• Web applications included technologies such as HTML 5, CSS and PHP and website design.• Security modules included securing web servers in a UNIX environment.• Working with Ubuntu, Apache Web Server, Apache Tomcat 5 and 7, PHP5, HTML5 and CSS3. Show less

  • PhD Student, Computer Science - Information Systems Security

    Sept 2009 - Mar 2014

  • Associate Lecturer

    Sept 2009 - May 2013
• 

  FDM Group

  Mar 2014 - Jul 2016

  IT Consultant

  • Completed a two month training programme, which included qualifications in the following;o Financial Industry Awarenesso PRINCE2 Foundation Certificateo BCS Business Analysis Foundation Certificateo ITIL v3 Foundation Certificate• Consultant for two years at National Grid

• 

  National Grid

  May 2014 - Apr 2018

  Multiple regulatory and non-regulatory projects. Main project delivered enabled business units to deliver a new capability to provide electricity to the national transmission grid with less than two minutes notice when demand for power in the UK is high. Working as lead Business Analyst and later Project Manager, it was my responsibility to ensure that a dispatch solution was delivered for the National Electricity Control Centre in time for when the contract started. This enabled savings to the industry of up to £10 million per year, and returns to National Grid through regulatory incentive schemes. Project responsibilities lead Business Analyst included;• Identifying key stakeholders of the project and establishing relationships with lead business users.• Interviews and workshops with stakeholders to model the end-to-end processes of seven business functions.• Requirements elicitation workshops with all business users.• Business requirements document and options analysis; completed and approved by all stakeholders.• Close engagement with suppliers/developers for the design and implementation to ensure timely delivery of the solution.• Engaged with business users for user acceptance testing, defect management and training.Project Manager for delivery, transition and closure of the project, responsible for the following;• Ensuring all business stakeholders were aligned to the plan for go live by facilitating regular checkpoint meetings.• Engagement with users and supplier post-go live to ensure smooth operation and transition• Completion of service transition documentation for handover to Service Delivery and BAU• Ensuring that service contracts were signed• Generating finance report for the project management board• Facilitating lessons learnt workshop and producing report for project sponsor• Collating and finalising project closure reports demonstrating clear outcomes in regards to the project finances, timelines and business case realisation plan Show less • Vendor and stakeholder engagement to improve and speed up the resolution of problems.• Identified and addressed process improvements for proactive analysis, customer engagement, reporting and the ‘pain points’ of the business to help reduce the number of minor incidents.• Worked closely with Major Incident Management to develop a new process for handing over major incidents to Problem Management for early visibility. This reduced the time taken to perform root cause analysis.• Used data analysis techniques to identify any trends and raise proactive problem records for any potential problems.• Produced reports for various levels of management, ensuring that the metrics that were presented were targeted to the audience.• Attended regular supplier meetings to monitor corrective actions and performance against their SLA. • Assisted with data analysis and insights for other ITSM process team leads/analysts, such as Change Management, ITSCM, Major Incident Management and Service Improvement. Show less

  • Business Analyst

    Apr 2015 - Apr 2018

  • Problem Management Analyst

    May 2014 - May 2015
• 

  TriOpsis

  Apr 2018 - Sept 2022

  • Product Manager

    Jan 2021 - Sept 2022

  • Information Security Manager

    Oct 2020 - Sept 2022

  • Senior Business Analyst

    Apr 2018 - Jan 2021
• 

  National Grid ESO

  Oct 2022 - Oct 2024

  Contract Business Analyst working to achieve net-zero on the Future Balancing Programme for the UK Electricity System Operator (NG-ESO)

  • Product Owner

    Mar 2023 - Oct 2024

  • Senior Business Analyst

    Oct 2022 - Mar 2023
• 

  National Energy System Operator

  Oct 2024 - now

  Product Owner

  Product Owner within the Balancing Transformation Programme