Barry Yoder (MSM, CPCU, CIC)

Experience

• 

  MP Outfitters

  Jan 2000 - now

  Business Owner
• 

  Fireman's Fund Insurance Company

  Oct 2002 - Dec 2012

  Manage a multi-location staff of 200+ call center employees. Create, achieve and monitor performance metrics. Champion innovation and process improvement to deliver superior, consistent customer service and productivity gains. • Created a strategic plan to centralize policy processing and reduce expenses. • Developed and implemented a structured quality assurance initiative grounded in Voice of the Customer data. • Designed and delivered training to improve the customer experience.• Improved service quality results by 20 points and customer satisfaction scores by 14 points. Show less Developed and executed territorial plans/objectives. Managed the achievement of sales, underwriting and profit/loss objectives. Led the VIP team servicing high profile accounts.• Facilitated Agency Council meetings and composed written company responses to issues, improving customer communication • Negotiated terms and conditions to write the company’s largest account.• Introduced a formal audit process and training program improving results by 15%.• Identified root cause of losses and implemented long-term strategy to improve results. Actions resulted in 35% premium growth and ten point profit improvement. Show less

  • AVP

    Oct 2007 - Dec 2012

  • Regional Underwriting Executive

    Sept 2005 - Oct 2007

  • Territorial Executive

    Oct 2002 - Sept 2005
• 

  Chubb

  Jan 2013 - Dec 2021

  Lead a team of Underwriting Specialists and Directors accountable for profitable growth of target customers for Southern Region (North & South Carolina, Florida, Georgia and Texas).• Successfully integrated team members from the Fireman’s Fund Insurance Company acquisition into the ACE culture. • Developed and facilitated product and process training. • Achieved Regional Total Premium Plan.• Exceeded New Business Plan by 20%. Develop and implement the strategies needed to achieve the established profit and production objectives for the territory.• Exceeded premium growth goal.• Achieved 22% growth in target lines of business.• Improved Loss Ratio by 5 points. • Created and executed a strategic Agency Management Plan.

  • Vice President Underwriting Manager

    Apr 2015 - Dec 2021

  • AVP/Territory Manager, Private Risk Services

    Jan 2013 - Apr 2015