Felipe Ibarra - ITIL V3®

Experience

• 

  Tenaris

  Jul 2009 - May 2011

  IT Administrator Analyst

  Access management and maintenance of SAP users.

• 

  EY

  May 2011 - now

  Rank: Supervising AssociateRole: RSA & PKI SpecialistTransitioned to a Level 3 technical team responsible for PKI & RSA infrastructure.-Monitor RSA & PKI servers-Troubleshoot and resolve monitoring alerts-S/MIME certificates-Wildcard certificates-Code Signing certificates-SSL certificates-Venafi-Linux-Putty-WinSCP-RSA-NPS-EKMS-CTM-CCC-SplunkSpecial Projects:S/MIME transition to Entrust support.RSA and RADIUS retirement.EKMS Onboarding Show less Rank: Supervising AssociatePromoted to Americas regional leader maintaining my old responsabilities:- Supervise and coordinate the daily activities.- Ensure that daily responsibilities are accomplished by team members on an assigned work shift.- Delegating daily tasks.- Taking daily, weekly and monthly reports of metrics and performance.- Resolve conflicts. - Answering team members questions.- Keeping team focused and motivated.- Being ready to jump in on any urgent matterSpecial projects:- Integrate a follow the sun model between Americas, EMEIA and APAC regions, exchange migration, Group ID integration and ID Sync testing. Show less Rank: Senior AssociatePromoted to shift leader of my team with new responsabilities such as:- Supervise and coordinate the daily activities.- Ensure that daily responsabilities are acomplished by team members on an assigned work shift.- Delegating daily tasks.- Resolve conflicts. - Answering team members questions.- Keeping team focused and motivated.- Being ready to jump in on any urgent matter.Special projects:- Toolset integration for every country Show less Rank: Senior Associate- Level 1 support for customer account inquiries and requests.- Level 2 support for Service Desk regarding account management services for the systems and applications the company supports.- Operation-level troubleshooting activities, acting appropriately to resolve incidents.- Communication of security procedures to end users related to support activities.- Windows File Sharing management and quota administration,- Outlook accounts (modification through scripts in Exchange PowerShell).Special projects:Exchange Migration.Group ID.ID Sync.Continuous contribution to the team's knowledge base and procedures update.Monthly Audits of user accounts. Show less

  • ADCS PKI & EKMS Specialist for IAM Operations

    Apr 2019 - now

  • Regional Lead - Security Administration

    Apr 2017 - Apr 2019

  • People Coordinator

    Oct 2016 - Dec 2017

  • Shift Leader - Identity & Access Management

    Jul 2016 - Apr 2017

  • Specialist - Identity & Access Management

    Aug 2013 - Jul 2016

  • Technician - User Account Management

    May 2011 - Jul 2013