Alison Wade

Experience

• 

  Blockbuster

  Dec 2005 - Aug 2006

  Lead Customer Service Representative

  • Manage teams of up to 4 employees• Training of new employees• Inventory management• Multitasking• Customer service• Cash handling• Preparation of bank deposits

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  Starbucks

  Jul 2006 - Mar 2009

  Shift Manager

  • Manage teams of up to 10 employees• Training of new employees• Coaching for development and implementation of new policies and procedures• Coordination and execution of tasks and employee scheduling• Inventory management• Organize meetings• Multitasking• Customer service• Cash handling• Preparation of bank deposits

• 

  Nordstrom

  Oct 2008 - Mar 2012

  Stock Associate, Women's Department Associate, Shoe's Department Associate

  • Prioritization of tasks• Inventory control and management• Training new employees• Stand in as assistant department manager during periods of management absence• Visual merchandising• Assist various stores during special events• Verify and adjust product pricing• Support in sales goals• Customer service• Strong brand knowledge• Cash handling

• 

  Blue Shield of California

  Mar 2012 - now

  • Provided program management expertise using Agile and Lean Six Sigma strategies, methodologies, practices and execution.• Manage multiple cross functional (team and department) collaborative projects with fast-paced timelines from start to finish.• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.• Analyzed problematic areas and collaborated across teams and departments to define, strategize and implement solutions.• Manage and lead a team of business analysts.• Coach team members on productivity strategies to accomplish personal and professional growth goals.• Product Manager (CARS: Configuration Analytics & Reporting System) and Reporting Business Owner.• Manage reporting data, analytics and metrics to assess cross-department status, key performance indicators, and budget tracking for finance.• Develop low/no-code process automation and reporting tools. Show less • Coordinate and support enhancement and project deliverables for Medicare and Medi-Cal lines of business.• Identified process inefficiencies through gap analysis and implemented sensible solutions.• Supported leadership team with department-level reporting, analysis and metrics to assess successes and account for deficiencies.• Implemented practices and procedures to reduce expenditures and improve performance.• Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.• Lead business analyst of resource management, security coordinator, intake and delivery activities.• Assist in letter template configuration and letter mapping in Smart Communications, TCS (TriZetto Communication System), and EAM (Enrollment Administration Manager) applications.• Develop low/no-code process automation and reporting tools. Show less • Strong knowledge of IFP products including GI, Med Supp, Combined Bill, and ACA • Proficient in Facets systems• Lead DCO – business documentation creation and editing• Train and support team members for reports and processes• Prioritize and process various reports and projects in an unsupervised setting• Analyze, plan and implement process improvement• Assist in conference and testing for new reports• Support in planning and execution of Health Care Reform changes• Coordinator for escalated projects such as 2014 HCR renewal• Work with multiple departments and vendors in order to achieve an assortment of business goals• Communication with brokers and members to resolve issues• Aid other departments for escalated projects• Research for AGD and Legal cases• Bi-annual review score: Level 2 Show less • Call center with strong customer service• Assist in development of coworkers• Strong knowledge of group accounts and products such as CalPERS, CCPOA, FEHBP, Cal-COBRA, and other LGSBU• Strong multitasking skills• Exceptional researching ability to resolve inquiries• Cal-COBRA application review and enrollment• Cal-COBRA cash reports• Focus groups participant• Proven customer satisfaction – Employee of the Month winner• High scores for customer satisfaction and issue resolution surveys• Eligibility, benefits, CPLPS and custom accounts training• Ulysses trained• Proficient in Legacy systems• Bi-annual review score: Level 2 (top 10% of department) Show less

  • Program Manager

    Dec 2021 - now

  • Business Analyst, Consultant

    Sept 2019 - Dec 2021

  • Senior Business Analyst

    May 2017 - Sept 2019

  • Intermediate Configurations Analyst

    Apr 2014 - Jun 2017

  • IFP Billing Representative

    Feb 2013 - Apr 2014

  • Customer Service Representative

    Mar 2012 - Feb 2013