Thomas Steiner

Experience

• 

  HASCO Austria

  Jul 2000 - Jun 2002

  Systemadministrator
• 

  GE Capital IT Solutions

  Jul 2002 - Jan 2003

  Systemadministrator
• 

  Computacenter Austria

  Jan 2003 - Oct 2004

  Assistant IT-Infrastructure Manager
• 

  S&T Austria

  Feb 2005 - Nov 2010

  Data Center Services Manager

  My responsibility was to build a team which was capable to fulfil outsourcing services.This included, among other tasks, defining Service Management processes, Architecture Design and Team Leading as well as Service Calculations.

• 

  Microsoft

  Dec 2010 - now

  Developing sales and delivery assets and intellectual property (IP) for operational capabilities focused on people, process and application of Microsoft technologies. These capabilities are delivered by operations consultants needing to implement new, or remediate their existing Premier Mission Criticial service operation structure. Staffing engagements jointly with the global teams to validate and refine the operations transformation capabilities. involvement in ensuring field readiness through developing and delivering pre-sales and training as well as leading enablement boot camps and workshops alongside Premier enablement. Assisting in customer escalations to maintain the highest levels of customer satisfaction with the operations-based capabilities. Show less

  • Director Operational Excellence & Supplier Value Realization

    Jul 2024 - now

  • Business Program Manager

    Sept 2019 - Jul 2024

  • Global Managed Services Delivery Manager

    Jun 2016 - Sept 2019

  • Senior PMC Operations Architect

    Oct 2014 - May 2016

  • Sr. PFE Operations Consultant

    Dec 2010 - Oct 2014