Sumit B Gaikwad

Experience

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  Mphasis

  Sept 2011 - now

  Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations.Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process.Driving the efficiency and effectiveness of the incident management process.Producing management information, including KPIs and reports.Monitoring the effectiveness of incident management and making recommendations for improvement.Developing and maintaining the incident management system.Driving, developing, managing and maintaining the major incident process and associated procedures.Reviewing and auditing the process.Ensuring that all IT teams follow the incident management process for every incident. Show less

  • INCIDENT MANAGEMENT CONSULTANT

    Oct 2016 - now

  • Technology Request and Fulfillment

    Sept 2011 - now