Jadyn Johns

Experience

• 

  Visy Industries

  Jan 2008 - Sept 2011

  IT Service Desk Administrator

  • 1st & 2nd Level Desktop Support for 4000 employees within a team of five.• Escalation point for Service Desk technical issues.• Provide team with ongoing training and documentation.• Onsite Desktop Support (Including network deployment)• SAP Administration & Support• Executive Support for members of the board. This included assisting CEO and PA’s with IT related issues.• Onsite support for Visy Chairman Richard Pratt at Raheen home.Project WorkLead Desktop Engineer for Visy / PACT Group over the last three successful major site acquisitions. This involved interstate travel to NSW & QLD• Creating all new employee’s within Active Directory, Terminal Services Backing up all data from PC’s.• Coordinating information with senior Project Manager. • Formatting new PC’s and applying our SOE & Registering with new Domain.• Converting Lotus Notes email files to Microsoft .PST files in transition.• Switch and Router install within the communications room and Port patching.• Training existing employees with Visy systems and SOE. Show less

• 

  John Holland

  Sept 2011 - now

  ICT Administrator

  • Managing Aircraft Maintenance/Repair manuals. • VMware Vsphere Administration - Hosting local Print Server and Company data.• Manage Microsoft Servers 2000, 2003, 2008 & 2012• Maintain User accounts in Active Directory. • CCTV Administration & Configuration of DVR’s on networks.• Microsoft Exchange Server maintenance and Administration• Cisco/HP Switch & Router Installation. Voice POE switch installation & Maintenance including VLAN’s.• Manage user CITRIX user sessions via management.• Troubleshoot all Network related problems and outages from a PC level to Cisco communication equipment.• Manage standalone Tandberg Tape backup system for legacy Lotus Notes Data bases through Linux Netvault system.• Install and configure PC’s and Laptops with Windows in-house SOE.• Troubleshoot and repair PC hardware/Software issues for all JHAS sites over Australia.• Hardware & Software Auditing.• Assistance for Local and Overseas customers when visiting our site (Etihad, Qatar, Singapore, Qantas, Virgin, Jetstar, Air Canada, Tiger Air).• Detailed knowledge of all Microsoft Operating systems (2000, XP Certified, Vista & 7) Including SOE for Windows 7. Knowledge in Windows 8 Platforms.• Resolve technical issue’s remotely using Windows NetMeeting, Remote assistance, VNC, Gencontrol.• Strong Knowledge in Microsoft Office suites 2000 – 2013 Front and Backend .PST and .OST, Commvault.• Executive Support for the General Managers and members of the board.• After hours business support, this includes weekends for urgent and business critical IT enquiries.• Expert knowledge on Data Recovery for Faulty Hard drives.• Configure and Maintain Lotus Notes Clients, Set Database permissions and access.• Create detailed documentation for training purposes. Show less