Eng Choon Goh

Experience

• 

  Kannal Solutions Sdn Bhd

  Jul 2006 - Jan 2009

  General Manager

  - One of the pioneers who was instrumental in the setup of the contact centre as well as the whole IT infrastructure (both data and voice) and systems.- Successfully grew the business from base and revenue hit a high of more than RM20 million a year.- Successfully implemented IT initiatives that resulted in total cost savings of about RM30,000 annually while maintaining service quality.- Formulated relevant written IT policies and procedures for the company to meet customers’ requirements.- Led and actively contributed to the telemarketing processes which enabled the company to be awarded “The Best Telemarketing Contact Centre for 2008 in Malaysia” by the Contact Centre Association of Malaysia.- Played an instrumental role in helping the company to obtain the MSC status which enabled thecompany to enjoy tax-free status for a period of 10 years. Tunjukkan kurang

• 

  Daya Materials Berhad

  Jun 2010 - Jan 2013

  Group Information Technology Manager

  - Successfully developed IT policies and procedures to support the Group’s business objectives.- Successfully implemented a private cloud for the Group to support the new ERP System.- Managed the ERP implementation for the Group focusing on financial consolidation from all subsidiaries.- Consolidated and standardized the email system for the Group.- Successfully consolidated the disparate HR and Payroll applications into a Group HR and PayrollSystem.- Successfully implemented a web-based Document Management System for users to share documents over the internet with proper security access.- Set up a web-based Meeting Room Booking System to facilitate reservation and meeting roomscheduling. Tunjukkan kurang

• 

  Eversendai Corporation Berhad

  Nov 2013 - Jan 2014

  Head of Information Technology

  - Successfully developed IT policies and relevant procedures to support the Group’s operations.- Managed the Enterprise Resource Planning (“ERP”) system for several operating companies based in Malaysia as well as in India and the Middle East under the Group.- Successfully implemented an Enterprise Risk Management System to track and manage the risksassociated with the various businesses the Group is involved in.- Successfully guided the development of a Requisition Order System to handle all purchase requestsfrom various project sites and integrate with the ERP system. This resulted in projected savings ofRM200,000 without the need to purchase additional new ERP user licenses.- Successfully implemented a web-based Document Management System for users to share documents (proposals, contracts and drawings) over the internet with proper security access.- Proposed a Disaster Recovery Plan to ensure continued availability of critical IT Systems.- Setup an IT helpdesk system to effectively track / monitor all user requests/problems towards resolution. Tunjukkan kurang

• 

  Tomei Consolidated Bhd

  Jan 2015 - Jan 2016

  Assistant General Manager (E-Business and Customer Engagement)

  - Successfully formulated and developed a strategic E-Business Plan for the Group to generate revenue from online marketplaces like Lazada and 11street.- Successfully rollout a social media marketing plan using Facebook for GoldSilver2u portal in order to maximize outreach to existing and potential online customers.- Led and drive initiatives for Customer Engagement division and E-Business division including building, leading and managing a team of six executives in these two divisions.- Successfully implemented a Customer Engagement Calling Cycle and drive campaigns with relevant call scripts to guide and train the personnel on engagement protocols including method of gatheringfeedback from customers for decision making. Tunjukkan kurang

• 

  HABIB

  Jan 2017 - Jan 2020

  General Manager (E-Commerce and MIS)

  - Successfully rollout an IT cloud platform to consolidate all crucial data captured from various customer touch points to maximize market outreach and facilitate in-depth business analysis which includes:o Successfully implemented a People Counting System at outlets to track the number of visitors andcollate the data for comparison study against actual sales to help marketing with plans to generaterevenue leads.o Revamped several websites under the Group to maximize customer outreach to enable betteranalysis of visitors’ behaviour patterns.o Migrated the physical customer survey form to the cloud in order to improve the efficiency andaccuracy of customers’ feedback collection.- Successfully achieved sales growth of more than 60% year-on-year for the past 3 years for E-Commerce.- Successfully built and managed a new E-Commerce team to market products online.- Developed and implemented a solution to track and evaluate the effectiveness of various marketing campaigns against the expenses incurred.- Successfully implemented a robust IT security framework where new measures incorporating multiple firewalls, anti-spam and anti-virus appliances were installed to protect the Group’s network.- Successfully implemented a Video Content Management System whereby HQ is able to centrallymanage all video contents shown in the outlets at scheduled times.- Reduced monthly telecommunication costs by more than 50% through an entire infrastructure revamp. Tunjukkan kurang

• 

  Secret Recipe Cakes & Cafe Sdn Bhd

  Jan 2020 - Jun 2021

  Senior IT Manager

  - Analyse and collaborate with senior level stakeholders to identify critical areas for digitalization within the organization to achieve higher efficiencies and productivity: o Human Resource Management System o Warehouse Management System - Manage the department’s budget and operations, and to make recommendations on areas for improvement.

• 

  Oriental Group of Restaurants

  Jul 2021 - now

  Senior IT Manager

  - Successfully implemented Navis’ Cybersecurity Framework which includes next-generation firewall, AIbased anti-virus, network monitoring software, password manager, cloud backup/DR etc. - Implement digitalization solutions and upgrade software, infrastructure and processes to be in line with business requirements and organizational direction: o Enterprise Resource Planning (“ERP”) System, Barcode Management System o Online/Table Reservation System, QR Ordering System, E-Store - Lead the IT team and manage all activities related to IT operations, enterprise applications, infrastructure and projects. Tunjukkan kurang