Nga Man Luk

Experience

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  Hang Seng Bank

  Jul 2017 - Jan 2018

  Co-operate Program(Full-Time Internship)

  Joined a Co-op program in the marketing department(Affluent)

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  Toppan Forms HK Group

  Aug 2018 - Jun 2019

  Graduate Trainee
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  Bank of China

  Jun 2019 - Dec 2020

  Information Technology Business Analyst

  • Mainly focus on digital transformation in Core Banking system• Analyze business processes and system requirements• Gather user requirements for technical teams using UAT and test cases• Communicate with external IT audit to ensure the system attain the risk requirement of HKMA• Assist with system design, development, implementation and support• Prepare and generate related data for user to proceed the system testing• Effectively communicate and document business and IT information• Provide technical support and end user training• Work as a dynamic role which can also handle lots of Ad-Hoc task Show less

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  GreenTomato

  Dec 2020 - Jul 2022

  Business Analyst

  IT Project Management experiences: • Managed digital transformation / revamp projects (Web/MobileApp) with Agile Methodology for Investment Products (FX, Bonds, Funds etc.) in the Banking industry.IT Business Analyst experiences:• Conducted gap analysis, provided options, justifications, and user stories with acceptance criteria• Created user requirements / stories with subsequent acceptance criteriaStakeholder Management:• Collaborated with UIUX designers and sizeable IT development team to create the best user experiences and information architects to build customer journeys, wireframes, and prototypes.• Led stakeholder meetings for requirements gathering and compliance with financial product regulations Show less

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  Manulife

  Oct 2023 - Feb 2024

  Business Analyst

  IT Business Analyst experiences:• Spearheaded the revamping of salesforce systems utilizing Agile Methodology, specifically targeting Insurance placement within the Banker sector.• Facilitated seamless communication with the Backend system team to streamline data flow and ensure operational efficiency.• Conducted comprehensive gap analyses, presenting viable options and justifications while liaising with other channels involved in Insurance placement.• Developed user requirements and stories, meticulously defining acceptance criteria to ensure alignment with project objectives.Stakeholder Management:• Fostered collaboration with UI/UX designers and a sizable IT development team to enhance user experiences.• Worked closely with information architects to craft customer journeys, wireframes, and prototypes, aiming for optimal usability and functionality. Show less

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  Capgemini

  Jun 2024 - now

  Consultant

  IT Business Analyst experiences:• Contributed to a customer data modernization transformation project in the banking industry.• Assisted in the development of a digital platform project focused on managing insurance partnership Exit and Onboarding processes for both web and mobile applications.• Identified pain points in existing customer data systems and digital platforms to enhance efficiency and usability• Translated complex IT and business requirements, including data migration rules, business logic, compliance checks, and post-sales journeys, into detailed functional and non-functional specifications.• Developed detailed user requirements and user stories, defining clear acceptance criteria to ensure alignment with project objectives.• Conducted process mapping, workflow analysis, and identified opportunities for automation and optimization.• Performed user acceptance testing and validation to ensure solutions met user needs.Stakeholder Management:• Collaborated with product owners, end-users, stakeholders, a large IT development team, and QA specialists to ensure optimal user experiences and alignment of requirements.• Facilitated effective communication with the backend system team to streamline data flow and enhance operational efficiency. Show less