Grant T.

Experience

• 

  The Home Office

  May 2010 - Mar 2011

  Intelligence Officer

  Involved in Intelligence gathering & disseminationWorked with partner agencies to ensure appropriate and timely transfer of information

• 

  Lloyds Banking Group

  Nov 2013 - now

  Worked within a newly formed department within Lloyds Banking Group focusing on Customer Resolutions. Provided innovative management of customer service colleagues to ensure that resolution activity is undertaken in most appropriate means. Customer centric working within an important risk framework to ensure that all interactions are putting our customers' best interests at heart.Proactive at shaping and developing customer contact and treatment strategies and interpreting information to give the best outcomes. Quality focused role, which supports the growth and development of colleagues. Managing a team of wide capabilities and supporting the wider department are key elements in my role. Show less Team Manager responsible for a team of 11 new to bank Regulated Consultants. Demonstrating strong coaching and development skills to improve customer journey. Ensuring regulatory compliance and colleague development.Site Diversity & Inclusion representative involved in embedding D&I training and support across a wide range of stakeholders. Responsible directly to site head to understand areas of knowledge gaps and putting in place fluid strategies to improve work based atmosphere and overall inclusion of teams.Previously New Mortgages Team Manager in a Telephony Mortgage Centre. Responsible for a team of 5 Mortgage Advisors. Previously a Contract Change Team Manager specialising in complaints compliance and coaching. Involved in providing Mortgage Advisors with the necessary skills and focus to deal with complaints in a fair and effective manner. Show less

  • Product Manager

    Jan 2023 - now

  • Complex Case Manager

    Apr 2020 - Jan 2023

  • Senior Analyst - Mortgage Process Design

    Jul 2018 - Apr 2020

  • Conduct Assurance Manager

    Jul 2017 - Jul 2018

  • Customer Services Manager

    Jan 2017 - Jul 2017

  • Team Manager

    Nov 2014 - Jan 2017

  • Mortgage Advisor

    Nov 2013 - Nov 2014