Marcin Pułkowski

Experience

• 

  Q4Net

  Oct 2010 - May 2011

  Network Monitoring Center Operator

  ✓ 24/7 Monitoring of network devices (Cisco Mars, Nagios Cacti) for European Bank

• 

  Volvo IT

  Jan 2011 - Oct 2011

  Service Desk Engineer

  ✓ Part of Global IT Support Group handling phone-call assistance to 95k Users worldwide✓ Handled support tickets for AD, SAP, IBM AS/400 and iSeries user account administration

• 

  Sii Polska

  Oct 2011 - Sept 2017

  ✓ Supported over 250 employees (direct and remote) help desk issues on a daily basis✓ Technical Support of Microsoft, office applications and business services,✓ Active Directory (2008) management,✓ IT infrastructure management, Network administration,✓ Proposed and executed hardware upgrade plan for 100+ computers ✓ Successfully improved Services Support operations with an average of 20 user requests per day✓ Acted as 24/7 on call response for local datacenter✓ Pre-Sales Department Support Show less

  • Service Delivery Manager - IT Team Leader

    Mar 2014 - Sept 2017

  • IT Administrator

    Oct 2011 - Mar 2014
• 

  Atos

  Sept 2017 - Apr 2019

  Service Delivery Manager

  ✓ Leading and managing IT services including:o Network & DC Service Managemento Incident Management - Tech Bridges coordination,o Problem Management - Root Cause Analysis coordination,o Change Management - Change Advisory Board role,o Capacity Management for LAN & WLAN in EMEA, includingnetwork assets forecast, control, and billing✓ Planning, Controlling & Coordinating IT projects, e.g. EMEA new customer site setup, LAN&WLAN hardware refresh, On-Site Support

• 

  Intrum

  Apr 2019 - now

  ✓ Manage Roadmap for the Global Infrastructure Portfolio with over 200 project initiatives (OnPrem to AWS / Azure Cloud migrations, MPLS and SD-WAN implementation, hundreds of UE local IT sites creation and onboarding, ✓ Manage IT budget for portfolio to ensure alignment with strategic initiatives / objectives✓ Ensures operational demand is aligned with annual investment plans & IT Strategy for 24 countries in EMEA (Governance of IT-landscape in cross-regional sites)✓ Captures IT demand from the business organization annd prioritizes them ✓ Allocates resource capacity to right activities & plan for additional resources required to meet demand✓ Provides key input for the creation and maintenance of overall IT Strategy✓ Formed close relationships with vendors and 3rd party service providers✓ Analyzing projects performance and initiating SLA and KPI compliance✓ Managed a team of BA and PM looking after solution review and delivery of milestones Show less ✓ Led 3 global cross-country programs:o infrastructure modernization: Intune, MFA, SD-WAN, VDI solution and DC consolidationo Cloud transformation: Azure & AWS services setup (100% cloud and hybrid)o Security: Cisco Umbrella, DLP, SIEM, PAM and SOAR solution implementation✓ Led and empowered multiple person team of Project Managers through mentorship✓ Deployed 20 cross-country M&A projects with Security, OnPrem/Cloud DC migrations✓ Achieved increase of major KPIs (from 70% to 90%) by driving SLA improvement program Show less ✓ Led 25+ global infrastructure projects (Waterfall and Agile) with few M EUR budget based✓ Improved project delivery satisfaction by 20% through the implementation of ServiceNow as ITSM tool for whole company✓ Onboarded 3500 Users from 7 countries by mergers & acquisitions activities✓ Achieved operational excellence by successful O365 migration for 12k users✓ Completed MS Teams rollout and SharePoint Online migration for 14k users✓ External providers and vendor collaboration✓ Analyzing project performance and initiating SLA and KPI compliance Show less

  • Global IT Infrastructure Lead & Portfolio Manager

    Feb 2022 - now

  • IT Programme Manager

    Apr 2021 - Feb 2022

  • Senior IT Project Manager

    Apr 2019 - Apr 2021