Ryan Craven

Experience

• 

  American Campus Communities

  Apr 2008 - May 2011

  Leasing Assistant

  Perform entry-level leasing and administrative duties for student housing properties including the completion of Grace Hill training courses, prospective tenant follow-ups, providing community tours, acquiring rental applications, and assisting with resident retention activities.

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  MAA

  May 2011 - May 2014

  Leasing Consultant

  Perform sales and administrative duties for multi-family conventional housing properties including generating traffic, prospective tenant follow-ups, providing community tours, screening rental applications, organizing resident retention activities, submitting service requests, and assisting with the collection of rental payments and aged receivables.

• 

  New Forum

  Sept 2014 - Mar 2021

  Oversee on-site business operations for two properties totaling 337 units. Manage and mentor a team of leasing and maintenance personnel. Coordinate with local contractors and vendors for various projects and building repairs. Post rental payments and mitigate delinquent accounts. Write off past due balances and submit to collections. Code invoices and receipts for accounts payable. Complete monthly reports on operating expenses, apartment turnover, aged receivables, variances, and accounting month-end closeout. Assist the executive team with preparation of annual budgets for the multi-family portfolio. Show less Convert inquiries to guest cards, manage follow-ups via CRM database, establish strong customer rapport, provide community tours, and close the sale by acquiring rental applications. Conduct outside marketing at local businesses and events. Advertise through social media and third-party vendors. Manage resident retention via community events, renewal incentives, maintaining excellent curb appeal and ensuring responsiveness to service requests. Screen rental applications, distribute lease contracts, prepare tenant files, and process new move-ins. Show less

  • Community Manager

    Mar 2016 - Mar 2021

  • Assistant Community Manager

    Aug 2015 - Mar 2016

  • Leasing Consultant

    Sept 2014 - Aug 2015
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  Opendoor

  Jun 2021 - now

  Homes Project Manager