Helena Andersson

Experience

• 

  Meltwater

  Apr 2004 - Nov 2007

  As the company rapidly expanded, I recognized the need for more organized technical support. Therefore I got to be in charge of this function for the three offices in the Swedish market. Assisted both customers and sales staff. I also had regular meetings with the developers in Norway to make sure I was up to date with the software as well as addressing the needs I had identified in the sales staffs everyday work. Over time I also developed the support role internationally and regularly met with the other "tech guys". By the time I left Meltwater, there were over 30 offices worldwide and I'm so grateful to have been a small, small part of this movement. Show less This is, I think, the most challenging position I've ever had. I worked very hard to make sure everybody in my team met the monthly sales targets. We had to figure out whom we should pitch the service to, and that meant you should have at least 10-15 new companies to contact every single day. 10-15 organizations that nobody in the company had already registered in the client database...The people who couldn't handle the stress or pressure left quite soon. It didn't fit everyone. But the ones who stayed got friends for life. I learned a great deal about sales, closing techniques, customer relations, and portfolio management. Show less Meltwater News is a Norwegian SaaS company specialized in media intelligence. Among hundreds of applicants, I was one of three chosen to set up the Stockholm office. This was Meltwaters' first international office. To get to know the company inside out I and the other two trainees moved to Oslo for an intense training period.We learned how to do B2B sales in the news industry as well as company values and culture. We had sales targets (personal and team) from the first month and were responsible for the entire sales process, from prospecting and product demonstrations to closing the deal and bringing clients on board.During this period we also searched for an office in Stockholm and recruited six key account managers for the new office. Show less

  • Technical Support Manager

    Nov 2005 - Nov 2007

  • Team Manager and Key Account Manager

    Jul 2004 - Oct 2005

  • Management Trainee

    Apr 2004 - Jun 2004
• 

  Universum

  Dec 2007 - Jul 2009

  Content Manager

  As a part of the online team, I was responsible for rebuilding the Campus website (a career site for students, today a part of shortcut.se). I was also in charge of the process of translating content when we launched the site in different markets in Europe. When articles were to rerun in the newspaper Metro, I organized the publishing plan.

• 

  Stockholms Stad

  Aug 2009 - now

  IT Project Manager

  Responsible for projects, mostly within web development. Budget, requirements specifications, schedules, procurement of consultants, and tests on the client-side. My role usually varies between product manager and/or product owner and I work hard to honor the principles of scrum. The project I'm working on right now, "Kulan", is a website where teachers can find hundreds of local art and culture events. It´s also a platform for co-funding culture events, the City of Stockholm afforded 19 million Swedish crowns through the platform in 2020.I have also worked with Stockholmskällan - a website that tells the history of Stockholm. The site has won the Swedish Design Prize and the Swedish Society for Museum Education declared the project "Welcome to my Place", by Stockholmskällan and Wikimedia, as "Best educational project of the year". The European Museum Academy also awarded Stockholmskällan first prize, in the prestigious multimedia competition "Heritage in Motion". Show less