David Sample, CSPO

Experience

• 

  Macy's

  Oct 1992 - Jan 2002

  Drove selling capabilities training through product training newsletters and vendor sponsored seminars.Systems trainer.Participated in leadership training in market and new executive education. Directed $5.0 million Men’s Sportswear, Young Men’s and Men’s collection business35 reporting sales Associates. Directed $3.5 million Men’s Sportswear and Young Men’s businessSales Manager of the Year25 reporting Associates. Directed $2.5 million Men’s Sportswear and Young Men’s Business.#1 Sales Performance in location15 reporting Associates.

  • Manager Associate Training

    Feb 1998 - Jan 2002

  • Group Sales Manager

    Mar 1995 - Feb 1998

  • Sales Manager

    Feb 1994 - Jan 1998

  • Sales Manager

    Oct 1992 - Jan 1994
• 

  Macy's

  Feb 2004 - Aug 2009

  Developed and launched a branded Assoc Onboarding process to non-exempt (42K Assoc, 230 Locs) population. Directed compliance, HR processes training, curriculum execution and training room standardization resulting in a 43% reduction in Voluntary Turnover and 16% improvement in 90 Day Turnover. Survey results demonstrated a 93% new hire satisfaction rate ty vs. 85% ly.Developed and launched L&D website, CBT compliance reporting and web-based communication tools resulting in a 90% 08 vs. 35% 07. #1 Performance in Macy’s.Developed new Assoc Online Survey reporting resulting in 62% survey completion. #1 performance in Macy’s.Led a Supplier Diversity initiative resulting in a 3 yr improvement in supplier diversity contributions from 4.7% to 11.8%.Guided the development and implementation of total performance management programs for RTW and Ladies Shoes resulting in Ladies Shoes +18% to plan launch, +7.6% to ly, +4.2% to plan when annualized for all locations. Show less Served as Division Coordinator for Macy’s Consolidation of May Co. for the Central Division for Support Executive, Systems, Process, Procedure and Associate Level training. Managed $500.0 K budget. Developed 6 week course covering 16 critical processes and systems to 3,360 Sales, Operation and HR Executives. Developed and launched the Macy’s Online Associate Survey for evaulation of Associate onboarding programs, employment procedures and overall new hire experience. Adopted by Macy’s Inc. in 2006.Successfully managed the growth of Associate training during transition from 63 locations and 12.5 K associates to 125 locations and 27K associates. Directed store-wide communication and Point of Sale education.Served as Division coordinator for new store openings. 12 new locations over three years. Show less

  • Senior Manager Associate Learning and Development

    Jan 2006 - Aug 2009

  • Manager Associate Learning and Development

    Feb 2004 - Feb 2006
• 

  ASTD

  Jan 2010 - Jan 2011

  Sponsor Relationship Manager
• 

  Macy's Logistics

  Mar 2011 - Jul 2011

  Learning Cunsultant

  Reporting Vice President Learning and Development, Diversity with focus on driving technical training solutions to Macy's Logistics division.

• 

  Macy's Systems and Technology

  Oct 2011 - Nov 2016

  Senior Business Analyst

  Responsible for Business Analyst related activities for Associate/Customer interfacing enterprise technology solutions focused on improving front end sales, stock management and customer relationship management solutions. Go to person for innovation and introduction of new methodologies. Leadership and mentor to Junior Analysts.OmniClient CRM: Led requirements, road map, scrum development of an enterprise-wide Customer Relationship Management system that leverages bid data across multiple Customer Data systems that will aid Macy’s in transforming the company’s customer sales strategy. Led requirements and deployment of a successful leadership and collaboration of distributed teams leveraging virtual meeting tools like FUZE and collaboration solutions such as JIRA and Confluence.Full Service Selling/Mobile Expeditor: Led requirements, launch and road map development of a highly successful front and back of house mobile solution targeted at reducing customer wait times, improved stock management and workforce management in the $60M Ladies Shoes department in Macy’s Herald Square. This solution has since been pushed to 37 Macy’s and Bloomingdales locations.B-connected CRM: Quickly integrated myself with an existing team and business group in driving the successful development effort and launch of the Bloomingdales CRM solution leveraging agile and SCRUM methodologies in a co-located environment.Enterprise Locator System: Lead BA in development of dot releases for incremental improvements in a proven a back to front stock movement application designed to improve service and stock visibility.Display Audit: Designed the business process, led the requirements gathering process and participated in the deployment of an RFID enabled shoe floor display replacement solution that resulted in a 60% savings in labor cost over the manual process. Show less

• 

  E

  Nov 2016 - now

  Leading the design of an international regionally agnostic platform that enables rapid deployment of Global Consumer Credit and Information Services. Current regions either deployed or ready for deployment Australia, the United Kingdom and Canada.

  • Product Architect International Global Consumer Services

    Jun 2019 - now

  • Product Owner

    Nov 2016 - Jun 2019