
Muhammad Usman
Intern

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About me
FMCG| Customer Service Experience| Preventive Maintenance| Corrective Maintenance| Predictive Maintenance| Industry 4.0| WCM| I'm skilled in Technical Assistance, Problem solving and stakeholders management.
Education

Punjab College Sargodha
2007 - 2009FSc Pre-Engineering.webp)
National University of Sciences and Technology (NUST)
2009 - 2013Bachelor's degree Electrical(power ) EngineeringActivities and Societies: NUST Community Services Club
Experience

NUST School of Electrical Engineering & Computer Science
Jun 2012 - Aug 2012InternThis internship involved study of inverter to convert DC voltage to AC voltage.
.webp)
Kohinoor Energy Limited (KEL)
Mar 2014 - Mar 2015Trainee Electrical EngineerKohinoor Energy Limited is a 124MW power plant situated near Lahore. During this trainee period my objective is to understand operation and maintenance of whole power plant including HV,MV and LV sides.

Tetra Pak
Apr 2016 - nowService EngineerKey Responsibilities:1. Maintenance - Execute planned preventive maintenance activities to a high standard and in line with agreed procedures, ensuring effective operation of Tetra Pak line equipment. Reinstate equipment into production environment with a high level of customer satisfaction2. Troubleshooting - Analyze, troubleshoot and resolve technical faults and breakdowns. Conduct basic root cause analysis of problem, to ensure rapid resolution and/or escalation to appropriate colleagues.3. Installation - Prepare customer site, erect machine, build conveyors and be supportive and cooperative during installation4. Rebuilding – Installation of machine rebuilding and improvement kits. Reinstate equipment into production environment with a high level of customer satisfaction. Updating all related manuals accordingly, and feed back of the update done.5. Quality and Safety - To work in accordance with all safety regulations & requirements. Understand importance of product quality and ensure a safe working culture in the team. Show less
Licenses & Certifications

Confidence Building Workshop
NUST Career Counselling Centre- View certificate

Customer Service: Problem Solving and Troubleshooting
LinkedInDec 2021 - View certificate

Foundations of the Fourth Industrial Revolution (Industry 4.0)
LinkedInSept 2021 - View certificate

Phone-Based Customer Service
LinkedInDec 2021 - View certificate

Building Trust
LinkedInNov 2021 - View certificate

Excel Essential Training (Office 365/Microsoft 365)
LinkedInJan 2021 - View certificate

Preparing for Successful Communication
LinkedInNov 2021 - View certificate

Artificial Intelligence Foundations: Machine Learning
LinkedInNov 2019 - View certificate

Tips for Writing Business Emails
LinkedInJan 2021 - View certificate

Working with Upset Customers
LinkedInDec 2021
Volunteer Experience
Member
Issued by NUST Community Services Club on Sept 2012
Associated with Muhammad Usman
Languages
- enEnglish
- urUrdu
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