John Alexander

Experience

• 

  Blizzard Entertainment

  Oct 2008 - Jan 2023

  Focused on leading multinational teams in the end-to-end delivery of primarily hardware based technical services at trade fairs and esports tournaments, using a hybrid waterfall model, partnering closely with Game Development, Quality Assurance, Publishing and Finance.• Led the IT effort for the company’s flagship trade fair project, supporting internal and external customers, across 6 product lines and over 400 deployed service stations.• Conducted project management and procurement for 10+ high profile live events in competitive gaming spaces in 4 countries.• Redesigned Confluence documentation to rationalize and centralize a portfolio of 4 diverse IT programs.• Drove process definition and improvement efforts for Work from Home support transition. Show less Supported the primary publishing producers with the coordination of Marketing, PR, Community and Esports initiatives for 6 products within the EMEA organization, ensuring activities are aligned with product vision and a global approach.• Organized operational war rooms for 2 major product launches.• Gathered documents and information to organize business, functional, and creative requirements for product development projects.• Supported strike team to revamp department project processes. Show less

  • IT Project Manager

    Oct 2016 - Jan 2023

  • Associate Publishing Producer

    Mar 2016 - Sept 2016

  • Customer Service Live Ops Coordinator

    Nov 2012 - Sept 2016

  • Customer Service Representative

    Oct 2008 - Nov 2012
• 

  VMware

  Jan 2023 - Nov 2023

  Project Manager
• 

  Broadcom Software

  Nov 2023 - now

  Project Manager, Broadcom's VMware Cloud Foundation Division