Aruna V

Experience

• 

  State Bank of India - A Government of India Owned Public Sector Bank

  Apr 2008 - now

  1. Handles customer service and branch maintenance2. Customer service- onboarding of new customers, upselling and cross selling of products of the bank to suitable customers, being the single window help desk for the queries related to the products and credit analysis for small value retail loans. 3. Branch maintenance- Ensuring that safety and security procedures are followed and proper equipment's are in place, ensuring that the branch aesthetics appeal to the customer, job allocation and supervision of subordinates, the digital counter of the branch such as ATM and CDMs are up and running. Show less # Providing excellent customer service, solutions, and support for long term retention of clients and to remain competitive in market.# Credit monitoring and management of Non-Performing Assets# Responsible for doing the Credit Assessment and Risk Assessment of a Small and MediumEnterprises business proposition within the defined policies of the Bank and the risks attached in themarket.# Managed branch operations involving processing and authorizing transactions in bank’s accounting system. Tracked all deposits and approved client loans and line of credit requests Show less

  • Manager

    May 2021 - now

  • Deputy Manager

    Nov 2015 - Apr 2021

  • Assistant Manager

    Apr 2008 - Oct 2015