Barbara Irby

Experience

• 

  IBM

  Jan 1989 - May 2016

  Technology leader on the Chicago Cloud Ecosystem team. Team responsible for building a strong partner ecosystem of developers, start-ups, entrepreneurs, and Independent Software Vendors (ISV's) around IBM cloud offerings in Chicago and surrounding Midwestern states. I provide partners and potential partners assistance with understanding Cloud technologies, IBM Cloud offerings and the impact Cloud has on their business. Trusted technical advisor for midsize & large enterprise Independent Software Vendors (ISV's). Responsible for building partnerships around IBM technology with ISV's. Presented the latest technology strategies, solutions, trends and value props to ISV's technical and executive teams. Assisted IBM sellers with sizing hardware solutions for clients based on their current needs and projected growth. Prepared written reports on new solution features and pricing and presented recommendations to IBM sales reps. and clients. Went onsite to assist clients with their system(s) performance problems. Provided written documentation outlining problems and recommendations for improving their systems performance. IBM Technical relationship manager for large and mid-sized clients. Teamed with Marketing/Sales rep. I was responsible for ensuring that our customers were delighted with their IBM Midrange Systems. Helped clients resolve technical issues with existing systems and plan for future growth. Responsible for providing product updates and roadmap presentations to customer IT teams and executives.

  • Solution I/T Architect - Cloud Advisor

    Jan 2015 - May 2016

  • Business Partner Technology Executive

    Jan 2000 - Dec 2014

  • Senior Technical Sales Specialist

    Jan 1998 - Dec 1999

  • Senior IT Specialist - IBM Global Services

    Jan 1992 - Dec 1997

  • Advisory Systems Engineer/Account Systems Engineer

    Jan 1989 - Dec 1991
• 

  Microsoft

  Aug 2016 - now

  Trusted business advisor to Microsoft's Premier Support customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management.

  • Senior Customer Success Account Manager

    Sept 2020 - now

  • Technical Account Manager

    Aug 2016 - Sept 2020