Alex Kempin

Experience

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  Fletcher Building

  Nov 2011 - Oct 2017

  Customer Service & Merchandiser

  Duties include:- Customer service- Cashier duties- Delivery management - Stock taking- Contributing ideas and attending quarterly development meetings. - Attending training sessions to further product knowledge.

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  Motor Yacht Legacy

  Jan 2017 - Jul 2020

  Bosun

  Promoted through the ranks from Junior Deckhand to Bosun whilst working onboard a world cruising 50m motor yacht. - Promoted to a senior role and led a team of 3, expanding to 5 when required- Developed standard operating procedures, implemented new working systems and built relationships across departments to ensure the safe operation of the vessel- Mostly worked with high value assets, such as tenders, water sports equipment and diving gear - Worked for a ultra high net worth family who demand the highest level of professionalism, discretion and needs anticipation- Managed interpersonal relationships during times of high stress whilst living and working in a small space in a very challenging environment, the ocean! Show less

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  The Money Dock

  Sept 2019 - Jan 2024

  Financial Coach

  My ongoing passion project - an educational website and 'Investing 101' course designed to educate and empower yacht crew to make better financial decisions.- Developed a side hustle coaching business alongside a full-time superyacht career- Self taught website development, SEO and content writing - Partnered with a leading tax company and consulted with several brokerage firms on best investment practices for yacht crew - Acquired new customers through marketing and networking, learning about how to take a customer from discovery to return user- Financial coaching and portfolio building focusing on global ETF investing and basic tax optimization- Featured in several podcasts and contributed to a financial column. Show less

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  Auckland Council

  Dec 2020 - Mar 2021

  Boat Captain

  In charge of an offical Auckland Marina RIB, plus one deckhand, during the America's Cup campaign. The role included: - Sole responsibility for the vessel and one crew member and maintaining the highest of standards whilst representing the host marina on an international stage- Strict adherence to maritime regulations and communicating effectively with other units to ensure safe passage for crew and boats- Managing relationships with media and other operators in pursuit of maintaining safety and enjoyment for all water users. Show less

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  Motor Yacht Dapple

  Apr 2021 - Jun 2021

  Lead Deckhand

  Covering the lead deckhand whilst on rotation, duties were typical of yard period work and ensuring SOPs were followed. (Ex project 6711).

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  Hatch

  Jun 2021 - May 2022

  Investing Coach & Customer Success

  - Built a money coaching service from the ground up, including mapping the entire customer journeyand working closely with different business units, especially Legal, Customer Success and Marketing to create an exceptional customer experience- Coaching new and experienced investors in portfolio development resulting in developing new business for Hatch- Producing monthly reports documenting each coaching session and topics covered to ensure legal compliance- Team lead for new investors seeking advice or technical knowledge within the CX team and overseeing the implementation of using accessible language in all communication channels with an education first approach- Content creation, most notably to evergreen investment 101 style articles, and contributing to social media campaigns- Familiar with on-boarding, KYC and AML procedures- Using knowledge of customer wants/needs to inform new product developments- Worked fully remotely and competent in remote-first tools Show less

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  Tribe Watersports

  Jun 2022 - Feb 2023

  Kitesurf Instructor

  Took the opportunity to make my dream a reality and became a qualified kitesurf instructor, working in the Cook Islands, Greece and Kenya. However, reality is setting in and I’m ready for a return normalcy and professional challenge. I'm keen to sink my teeth into a new opportunity in customer success/account management ideally within the Fintech space.

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  Spriggy

  Mar 2023 - Feb 2024

  Member Help Expert
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  MY SHIRLEY ANNE

  Feb 2024 - now

  Deckhand

  Re-entering yachting as I've tried my hand in other industries, and just can't get away from the enjoyment of driving boats and being around likeminded people.