Irfan Setiawan

Experience

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  PT. Histore

  Jan 2020 - Oct 2020

  System Support Officer

  • Conducted in-depth analysis of ongoing application development, providing valuable insights for continuous improvement.• Collaborated with the Customer Service team to address user complaints related to technical issues, ensuring prompt resolution and customer satisfaction.• Compiled daily, weekly, and monthly reports on customer/user complaints and technical problems, facilitating data-driven decision-making for ongoing enhancements.• Designed engaging graphics for social media platforms, contributing to an impactful online presence and brand promotion.• Developed and managed an Admin Panel Dashboard, streamlining internal processes and enhancing operational efficiency.• Implemented quality control measures for products destined for upload on E-commerce platforms, ensuring a seamless and positive user experience. Show less

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  PT. Xolura

  Jan 2021 - Apr 2021

  Programmer

  • Spearheaded the development of a comprehensive ERP system, encompassing both website and mobile platforms, contributing to streamlined business operations.• Provided efficient troubleshooting and maintenance services for client websites, ensuring optimal functionality and user experience.• Demonstrated technical proficiency through the installation and repair of computers, printers, attendance systems, and scanners, contributing to a reliable and secure IT infrastructure.• Implemented VOIP installations, leveraging expertise in internet-based telephony with spa400 and pap2t Linksys, enhancing communication systems for increased efficiency.• Applied design skills to create a distinctive logo for the application, contributing to a strong visual identity and brand recognition. Show less

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  PT. Travelsya Wisata Indonesia

  Jul 2021 - Feb 2022

  Programmer

  • Successfully designed and developed a professional Company Profile Website, showcasing effective digital representation and brand positioning.• Implemented the creation of a Stock System Website,streamlining inventory management processes and enhancing operational efficiency.• Demonstrated expertise in troubleshooting hardware and software issues, including the installation and maintenance of attendance scanning systems.• Proactively established and nurtured relationships with external developer teams for mobile application development, fostering collaboration and achieving project goals. Show less

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  PT United Tractors Tbk

  Feb 2022 - Sept 2023

  IT Infrastructure

  • Expertly configured and troubleshooted PTX Unit HD 785 Komatsu, showcasing proficiency in heavy equipment IT integration.• Implemented Cisco 1562 configurations, ensuring optimal performance and reliability of network infrastructure.• Conducted precision configuration and pointing for Cambium 425 PTP, contributing to seamless and efficient communication networks.• Executed modular PTX installation and troubleshooting, addressing technical issues promptly and maintaining operational continuity.• Monitored WLC Access Point, ensuring network accessibility and promptly addressing any performance issues.• Designed and implemented site network topologies, optimizing network architecture for enhanced connectivity and efficiency.• Utilized Global Mapper to simulate Access Point coverage areas, ensuring comprehensive network coverage and reliability.• Conducted site surveys using E-kahau, employing advanced tools to analyze and optimize wireless network performance.• Innovatively developed an FMC/FMS Inventory Mobile Application, streamlining inventory management processes for enhanced efficiency.• Proficiently processed data from the Modular Mining MSSql database, extracting valuable insights and contributing to informed decision-making. Show less

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  PT. Kaltim Prima Coal

  Sept 2023 - May 2025

  Information Technology Supervisor

  • Proficiently installed, troubleshooted, and monitored networks using Mikrotik CCR 2004, AP Ryuujie, and Ubiquity devices, ensuring seamless operations.• Executed server installations for Windows Server, contributing to the establishment of a robust IT infrastructure.• Conducted weekly backups of cloud server data, safeguarding critical information and minimizing data loss risks.• Spearheaded the development and monitoring of ERP systems, optimizing business processes and enhancing overall efficiency.• Demonstrated leadership by supervising, controlling, and efficiently distributing work among IT staff, fostering a collaborative and productive work environment.• Implemented periodic monitoring and data collection on network and IT conditions based on work unit requests or IT team findings, ensuring proactive issue resolution.• Established and nurtured relationships with external teams and vendors, facilitating effective collaboration and resource management.• Formulated short-term, medium-term, and long-term development plans, aligning IT strategies with organizational goals for sustained growth and innovation. Show less

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  PT Darma Henwa Tbk

  May 2025 - now

  Business & Application System Supervisor