Mostafa Mohamed

Mostafa Mohamed

Customer Service Representative

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location of Mostafa MohamedEgypt

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  • Timeline

  • About me

    Student at Cairo University

  • Education

    • Cairo University

      1391 - 1395
      Bachelor’s Degree Accounting and Business/Management very good

      فعالیت ها و جوامع:• Trainee at "x project" student activity having workshops about (Entrepreneurship) • Member of "Roaya" team an exhibition Band review community issues. • Volunteer at youth project introduced by "plan Egypt" organization.

    • Cairo University

      1391 - 1395
      Bachelor’s Degree Accounting very good

      فعالیت ها و جوامع:• Trainee at "x project" student activity having workshops about (Entrepreneurship) • Member of "Roaya" team an exhibition Band review community issues. • Volunteer at youth project introduced by "plan Egypt" organization. • Trained as a call center representative at #140 Directory for Telecom Egypt,worked on solidus pro. (From: 3/8/2015 to: 23/9/2015)• Worked at Vodafone Egypt as a customer care representative for enterprise department (Giving care to companies customer)worked on -Siebel -CCat -Risk collection -Outlook•Soft skills diploma (communication skills, negotiation skills… نمایش موارد بیشتر • Trained as a call center representative at #140 Directory for Telecom Egypt,worked on solidus pro. (From: 3/8/2015 to: 23/9/2015)• Worked at Vodafone Egypt as a customer care representative for enterprise department (Giving care to companies customer)worked on -Siebel -CCat -Risk collection -Outlook•Soft skills diploma (communication skills, negotiation skills, interview skills, public speaking and leadership skills).•ICDL from Resala organization.•Good at using most of Microsoft office programs like (Word, Excel ,Power point and Outlook)• Languages:-1. Arabic, Native language.2. English, Upper intermediate. نمایش موارد کمتر

    • Cairo University

      1391 - 1395
      Bachelor's degree Accounting and Business/Management very good

      فعالیت ها و جوامع:X Project

  • Experience

    • Telecom Egypt

      Aug 1394 - Jan 1394
      Customer Service Representative

      It was a training period helped me to learn how to deal with and handle customers who reach me on a call exceeding their expectations..

    • Vodafone

      Aug 1395 - Jan 1395
      Customer Care Agent

      being connected with the customer as a friend listen to his words carefullyconfirm his request or his problem take my action exceeding his expectationsdeliver a perfect experience..

  • Licenses & Certifications

    • EFSET English Certificate - Score: 37/100, Elementary (CEFR A2)

      EF Education First
      View certificate certificate