
Mostafa Mohamed
Customer Service Representative

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About me
Student at Cairo University
Education

Cairo University
1391 - 1395Bachelor’s Degree Accounting and Business/Management very goodفعالیت ها و جوامع:• Trainee at "x project" student activity having workshops about (Entrepreneurship) • Member of "Roaya" team an exhibition Band review community issues. • Volunteer at youth project introduced by "plan Egypt" organization.

Cairo University
1391 - 1395Bachelor’s Degree Accounting very goodفعالیت ها و جوامع:• Trainee at "x project" student activity having workshops about (Entrepreneurship) • Member of "Roaya" team an exhibition Band review community issues. • Volunteer at youth project introduced by "plan Egypt" organization. • Trained as a call center representative at #140 Directory for Telecom Egypt,worked on solidus pro. (From: 3/8/2015 to: 23/9/2015)• Worked at Vodafone Egypt as a customer care representative for enterprise department (Giving care to companies customer)worked on -Siebel -CCat -Risk collection -Outlook•Soft skills diploma (communication skills, negotiation skills… نمایش موارد بیشتر • Trained as a call center representative at #140 Directory for Telecom Egypt,worked on solidus pro. (From: 3/8/2015 to: 23/9/2015)• Worked at Vodafone Egypt as a customer care representative for enterprise department (Giving care to companies customer)worked on -Siebel -CCat -Risk collection -Outlook•Soft skills diploma (communication skills, negotiation skills, interview skills, public speaking and leadership skills).•ICDL from Resala organization.•Good at using most of Microsoft office programs like (Word, Excel ,Power point and Outlook)• Languages:-1. Arabic, Native language.2. English, Upper intermediate. نمایش موارد کمتر

Cairo University
1391 - 1395Bachelor's degree Accounting and Business/Management very goodفعالیت ها و جوامع:X Project
Experience

Telecom Egypt
Aug 1394 - Jan 1394Customer Service RepresentativeIt was a training period helped me to learn how to deal with and handle customers who reach me on a call exceeding their expectations..

Vodafone
Aug 1395 - Jan 1395Customer Care Agentbeing connected with the customer as a friend listen to his words carefullyconfirm his request or his problem take my action exceeding his expectationsdeliver a perfect experience..
Licenses & Certifications
- View certificate

EFSET English Certificate - Score: 37/100, Elementary (CEFR A2)
EF Education First
Languages
- enEnglish
- arArabic
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