Deep Kohli

Experience

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  Dell Technologies

  Nov 2012 - Feb 2014

  Client Technical Support Associate

  • Perform the tasks of handling basic computer problems over the phone and sometimes chat• Performing Tier 2 software / hardware troubleshooting on dell desktops/laptops/printers• Selling the Dell software and hardware warranty on applicable systems• Providing appropriate resolution and replies to user’s queries on social networking websites like facebook, twitter etc

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  Quatrro

  Jul 2014 - Jan 2015

  Solutions Engineer

  • Provide end-user support for Windows and MAC systems and Office 365 related issues• Assist in discovery, research and resolution of technical issues• Monitor and responded phone and e-mail requests for technical support• Provide L1/L2 level remote support to the users via phone and chat

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  HCLTech

  Mar 2015 - Feb 2016

  IT Specialist

  • Providing L2-level IT-support for US client Inventiv Health• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals• Supervise complaint ticketing system and follow timely resolution of all work orders• Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software• Recommend and apply solutions, including on-site repair for remote users• Supervising the patching system with SCCM• Maintaining list of decommissioned client systems in SCCM and rebuilding systems for new users Show less

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  Tata Consultancy Services

  May 2016 - Jan 2022

  • Senior Associate

    May 2016 - Jan 2022

  • System Administrator

    May 2016 - Nov 2021
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  Tech Mahindra

  Mar 2024 - now

  Senior Team Lead