Mendy Hans

Experience

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  YearBeyond

  Jan 2016 - Dec 2016

  Mathematics and English Tutor

  As a Voluntary Tutor for Mathematics and English, I have had the privilege of helping students develop essential academic skills while fostering their personal growth and confidence.Key Responsibilities:Provide one-on-one and group tutoring sessions in Mathematics (from basic arithmetic to advanced topics) and English (grammar, writing, reading comprehension).Develop customized lesson plans to meet individual student needs and learning goals.Track and assess student progress through regular evaluations and offer constructive feedback.Encourage students to build self-confidence, improve study habits, and adopt a growth mindset.Create a positive, engaging learning environment with interactive activities and exercises.Mentor students, guiding them toward academic success while developing critical life and leadership skills.Skills Gained:Enhanced communication and interpersonal skills, explaining complex concepts in a clear, relatable manner.Developed strong problem-solving and time management abilities while balancing tutoring sessions and lesson planning.Gained experience in leadership, mentorship, and cultural sensitivity by working with diverse student groups.Expanded my network by collaborating with fellow tutors, educators, and community leaders.This role has not only allowed me to make a positive impact on students' educational journeys but has also helped me grow professionally and personally, strengthening my leadership, organizational, and communication skills. Show less

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  Action Volunteers Africa (AVA)

  Jan 2017 - Dec 2018

  Implementing Agent's liaison officer

  1. Communication Management:Serve as the primary point of contact between agents and other stakeholders, ensuring smooth communication and effective problem resolution.Regularly update stakeholders on the status of operations, issues, or changes that affect agent-related processes.2. Coordinating Activities:Organize and facilitate meetings between agents and company representatives to address issues or discuss ongoing projects.Ensure the seamless integration of agent activities into the larger framework of organizational goals and objectives.3. Problem Resolution:Handle agent complaints, concerns, or conflicts in a professional and timely manner, finding effective solutions.4. Monitoring and Reporting:Monitor agent performance and provide regular reports to management on key metrics such as compliance, productivity, and agent engagement.Analyze feedback and data from agents to identify opportunities for process improvement.5. Training and Support:Organize training sessions for agents to ensure they are up to date with industry trends, regulations, and company policies.Offer support to agents by providing guidance on company procedures and regulations, ensuring smooth operations.Coordinate with external training providers to ensure agents receive specialized skills training when necessary.6. Relationship Building:Foster strong relationships with agents, stakeholders, and external partners to enhance collaboration and trust.Maintain a positive and professional relationship with agents to boost morale and encourage high performance.7. Strategic Planning:Assist in the development and implementation of strategies aimed at improving the relationship between agents and the organization.9. Documentation & Reporting: Maintain accurate records of all agent interactions, agreements, and communications. Prepare reports on agent performance, issues, and initiatives for senior leadership. Show less

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  ALLIANCE ANALYTICAL SERVICES

  Mar 2020 - Mar 2021

  Analytical Chemistry In-service Trainee

  1. Assist in Equipment Installation and Setup:Support senior technicians in installing and setting up new laboratory equipment.Ensure equipment is calibrated and functioning according to specifications.2. Preventative Maintenance:Assist in performing routine preventative maintenance on laboratory equipment (e.g., HPLC, GC, centrifuges, autoclaves, pH meters, balances).Follow maintenance schedules and checklists provided by the company or equipment manufacturer.3. Troubleshooting and Repairs:Shadow experienced technicians during troubleshooting and repair activities.Learn to diagnose common equipment issues and perform basic repairs under supervision.4. Equipment Calibration:Assist in calibrating laboratory instruments to ensure accuracy and precision.Document calibration procedures and results. 5. Customer Support:Provide on-site or remote support to customers experiencing equipment issues.Communicate effectively with customers to understand their concerns and provide solutions.6. Documentation and Reporting:Maintain accurate records of maintenance activities, repairs, and calibration.Document issues, solutions, and recommendations for future reference.7. Inventory Management:Assist in managing inventory of spare parts, tools, and consumables.Ensure all necessary parts and tools are available for maintenance and repairs.8. Training and Learning:Attend training sessions to learn about new equipment, technologies, and troubleshooting techniques.Shadow senior technicians to gain hands-on experience and knowledge.9. Compliance and Safety:Follow safety protocols and guidelines while working with laboratory equipment.10. Customer Communication:Communicate with customers to schedule maintenance visits and provide updates on repair status.Provide basic training to customers on equipment operation and maintenance.11. Quality Assurance:Ensure all maintenance and repair activities meet quality standards. Show less

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  Coca-Cola Beverages South Africa (CCBSA)

  Mar 2021 - Mar 2025

  1. Sample Collection and Handling:Collect environmental, raw material, in-process, and finished product samples for microbiological testing.Ensure proper aseptic techniques are followed during sampling to avoid contamination.2. Microbiological Testing:Total viable count (TVC)Pathogen detection (e.g. E. coli)Yeast and mold countsSterility testingWater quality testing (e.g. microbial limits)Conduct identification of microorganisms using techniques like Gram staining, or molecular methods (e.g., PCR).3. Media Preparation and Sterilization:Prepare and sterilize culture media, reagents, and solutions.Validate media growth promotion and sterility.4. Environmental Monitoring:Conduct air, surface, and personnel monitoring in cleanrooms and production areas.Monitor and trend microbial levels in controlled environments.5. Data Analysis and Reporting:Analyze test results and ensure they meet regulatory and in-house specifications.Document and report deviations, out-of-specification (OOS) results, and corrective actions.6. Equipment Maintenance and Calibration:Maintain and calibrate laboratory equipment (e.g., autoclaves, incubators, microscopes, pH meters).Ensure equipment is functioning within specified parameters.7. Compliance and Documentation:Ensure compliance with regulatory standards.Maintain accurate and detailed records of all tests, procedures, and results.Write and review Standard Operating Procedures (SOPs).8. Investigation and Troubleshooting:Investigate microbial contamination incidents and root causes.Implement corrective and preventive actions (CAPA).9. Training and Supervision:Train new laboratory staff on microbiological techniques, safety protocols, and SOPs.10. Audits and Inspections:Participate in internal and external audits.11. Research and Development:Support method development and validation for new microbiological tests.Stay updated on advancements in microbiological testing techniques. Show less 1. Sample Preparation and Analysis:Prepare samples for analysis using techniques such as dilution, extraction, digestion, or filtration.Perform routine analytical tests using instruments like HPLC, GC, UV-Vis, FTIR, ICP-MS)2. Method Development and Validation:Develop and validate analytical methods for new products or raw materials.Ensure methods are robust, accurate, precise, and meet regulatory requirements.3. Instrument Operation and Maintenance:Operate and maintain analytical instruments (e.g., HPLC, GC, MS, ICP-OES, pH meters, balances).Perform routine calibration, troubleshooting, and preventive maintenance.4. Data Analysis and Reporting:Analyze test results using software (e.g. LabSolutions).Ensure data accuracy, precision, and compliance with specifications.Document and report out-of-specification (OOS) results and deviations.5. Compliance and Documentation:Ensure compliance with regulatory standards.Maintain detailed and accurate records of tests, procedures, and results.Write and review Standard Operating Procedures (SOPs).6. Quality Control Testing:Perform quality control tests on raw materials, intermediates, and finished products.Conduct stability testing and shelf-life studies.7. Investigation and Troubleshooting:Investigate analytical discrepancies, OOS results, and instrument malfunctions. Implement corrective and preventive actions (CAPA).8. Audits and Inspections:Participate in internal and external audits.9. Research and Development:Support R&D in developing new analytical methods and improving existing ones.Stay updated on advancements in analytical chemistry techniques and technologies.10. Environmental and Safety Compliance:Ensure safe handling and disposal of chemicals and hazardous materials.Follow laboratory safety protocols and maintain a safe working environment. Show less

  • Micro QAQC

    Dec 2022 - Mar 2025

  • Quality Assurance Quality Controller

    Mar 2021 - Dec 2022