Sunil Jayakumar

Experience

• 

  Tata Consultancy Services

  Dec 2011 - Aug 2015

  I was the bridge between the client and TCS. Achieved and increased Customer Satisfaction Index from 55% to 98% and also made a profit of 15,000 Pounds. I was the Implementation and Release Manager for three different applications and a single point of contact for different vendors. Headed overseas quality delivery, reviewed project infrastructure design, and tested programs to support applications between off-shore and on-shore bases. As part of Project WAS8, I was responsible for the systems and server migration from Windows to LINUX, and DB2 upgrade. Show less • Installing, Maintaining and Supporting computer communication networks within the entire TCS and for links between clients and TCS• Setting up user accounts, permissions and passwords, monitoring network usage, Suggesting and providing IT solutions to business and management problems• Ensuring that all IT equipment complies with industry standards undertaking routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the INTERNET Show less

  • Systems Engineer

    Dec 2013 - Aug 2015

  • Assistant Systems Engineer

    Dec 2012 - Nov 2013

  • Assistant Systems Engineer (Trainee)

    Dec 2011 - Nov 2012
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  SOL Group

  Apr 2016 - Jun 2016

  Junior Marketing Specialist (Intern)

  • Execution and Development of New Innovative product and services• Strategies to expand business in a particular area• Identifying new markets to penetrate

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  SICGILSOL India Pvt Ltd

  May 2017 - Sept 2018

  Marketing & Sales Associate

  My role was to create new product lines and created a new vendor partnership alliances with global clients for the new lines of products. Increased revenues through digital marketing, exhibitions and market research. I was also the project leader for the Organization’s PAN India SAP ERP Implementation and official new website migration.

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  HDFC Bank

  Sept 2018 - Feb 2020

  Senior Manager - Retail Banking

  I was responsible for managing Ultra HNI (High Networth Individuals) clients and one point contact for the Investment and retail banking requirements. Generated revenues through third party products and new client acquisition. Improved business growth by 45%, increased customer base by 16% and improved customer retention by 25%.

• 

  JLL

  Feb 2020 - Oct 2020

  Manager-Markets

  My role was to identify new opportunities in different segments of real estate and ensure continual growth in revenue and enhance the company's performance. Developed proposals and to provide services / value-adds to the client with an exceptional customer service and operational delivery.

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  EdgeVerve

  Feb 2021 - Oct 2023

  Consultant - Product Owner
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  Wells Fargo

  Oct 2023 - now

  • Senior AVP - Senior Digital Product Manager

    Feb 2024 - now

  • AVP - Senior Digital Product Manager

    Oct 2023 - Feb 2024