Pavan Kanth

Experience

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  Degree & Engineering College

  Jun 2002 - May 2005

  Non Corporate Experience

  Started my career teaching computer papers at Degree colleges & Engineering colleges. Handled Final year engineering students projects.

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  Accenture, Singapore

  Aug 2005 - Feb 2006

  Senior Programmer

  • Prepared Standard Operating Procedure for the project• Worked on SAP R3 Mecca production & Business Object• Handled a team to support Order Management, Logistics & Returns, Allocations, Material management, Contract Management, Credit & Debit, Warehouse follow up, Inbound & Outbound Accrual Freight Report, Consolidated reports for logistics • Timely response to escalations and providing root cause analysis. Responsibilities also included ensuring modifying processes to ensure the issues are not repeated• Provide accurate reporting and analytical information timely to management team • Co-ordinate with various functional teams for collecting data and analyzed the various requirement • Perform RCA and track all preventative and corrective actions are implemented to avoid major outage /disruption • Categorization of triggers as Coaching opportunity with quartile management Show less

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  IBM

  Aug 2006 - Jun 2012

  Assistant Manager - Network Operations Center

  Assistant Manager Aug'09 to June'12. Responsible for the error-free availability and performance of an IT Applications Portfolio Ensuring that service delivery takes place based on the Service level agreements Regular Interaction with Customer to understand business requirements/feedback in detail.  Act as the Major Incident Owner (MIO) when Multi-User Impacting Incidents occur Develop RCA for major Incidents. Communicate RCAs with IT and Business Leaders Regularly Review and Analyze Service Delivery metrics and drive remediation/corrective plansLead Transactional Quality July'08 to July'09a. Provide feedback to the Application Architecture and Development Teams on optimize service deliveryb. Oversee Compliance to procedures and processesQuality February'18 to June'18a. Escalate issues when proper resolution is not addressed by the various IT teams and communicate updates to IT management.b. Ensuring security compliance and data integrity in place.Senior Executive Operations January'08 Plan, coordinate and drive key initiatives  Handling Weekly & Monthly Ops Review meeting with clientTechnical Support - Associate March’06 – June’06 • Joined IBM as a technician to provide technical support on IT issues. • Level 1 Troubleshooting Modems & Router technical issues• Resolving queries related to setup the internet connection and any issues related to the internet service(Slow connection, intermittent connection or no connection)• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms• Identify and escalate priority issues per Client specifications;• Follow up and make scheduled call backs to customers where necessary• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business• Redirect problems to appropriate resource. Show less

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  ACI Worldwide Solutions Pvt Ltd

  Jul 2012 - Apr 2022

  Global Infrastructure & Production Systems.

  As Senior Manager March 2017 - April 2022.Key member of the IT management team responsible for supporting all corporate IT and infrastructure. Responsible for defining the initiatives for Corporate IT and corporate applications to allow ACI to maximize its productivity and over achieve on its stated corporate objectives. Responsible for managing various IT audits and testings in the ACI environment. As Manager Dec 2014Key member of the management team responsible for defining and implementing operating policies, programs and procedures that drive service delivery at IT. Drives the development of short and long-term business strategy, operational and financial strategies and objectives to support the business strategy to ensure the long-term profitability of the organization. Ensures that strategies, plans and policies are understood and administered by the management team. Specifically oversees the global IT triages, vendor maintenances and Severity 1 related issues and to make sure the IT infrastructure is stable and reliable. As Supervisor July 2012 - Nov 2014:Managing the team responsible for evolving and supporting ACI’s IT Services globally representing and supporting each member of the ACI business by providing a service portfolio that ensures our production environment is operating and performing in a manner that best supports the business. Responsible for global monitoring operations, the global Service Desk, IT Service Management and IT Communications. Show less

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  Chrysalis India

  May 2022 - now

  Assistant Vice President (Head of Technology)

  As AVP, my role encompasses Technology, Infrastructure, and Operations, overseeing all aspects of IT infrastructure, including network, security, telecom, and service delivery. I have had the opportunity to lead and manage large and complex IT projects, alongside possessing a strong understanding of IT financial management and vendor management.I am adept at effectively communicating with both technical and non-technical stakeholders, driving strategic initiatives that enhance the overall efficiency and effectiveness of IT operations. My responsibilities include overseeing and managing the organization's technology infrastructure and information security strategies. This role involves:Leadership and Strategy: Providing strategic direction and leadership to IT teams.Information Security Management: Ensuring robust security measures are in place to protect organizational data.Budget and Resource Management: Managing budgets and optimizing resource allocation.Vendor and Partner Management: Maintaining strong relationships with vendors and partners.Compliance and Governance: Ensuring adherence to regulatory and governance standards.Reporting and Communication: Communicating effectively across all levels of the organization.Disaster Recovery and Business Continuity: Developing and implementing disaster recovery and business continuity plans.Through these functions, I strive to support and improve the organization's technology and operational capabilities. Show less