Tapan Patel

Experience

• 

  CBNR - Centre for Bioscience and Nanoscience Research

  Sept 2016 - Oct 2016

  Research Intern
• 

  Clayton college

  Nov 2020 - Jan 2022

  Information Technology Support Analyst

  • IT Support Officer duties and Responsibilities of the job.• Back-end work for Moodle• Identify issues and guide users and clients through a step-by-step procedure.• Installing, configuring and maintain computer systems and applications.• Solving problems and recommending required changes to improve system performance.• Monitor and maintain the computer systems and networks of an organisation.• Repair and set up of a faulty system using diagrams and instructions provided.• Identifying and troubleshooting of software, hardware, and networking issues.• Setting user accounts and profiles and solving password related issues. Show less

• 

  Primary Industries and Regions SA

  Jan 2021 - Jan 2022

  Biosecurity Inspector
• 

  TSA Group - Australia

  Jan 2022 - Jul 2022

  Telstra- Inbound Customer Service Representative
• 

  Commonwealth Bank

  Jul 2022 - now

  Assisting customers with account-related issues, transactions, and online banking support.Resolving customer complaints and issues efficiently, ensuring customer satisfaction.Educate customers on available banking solutions and promote relevant products.Collaborate with internal departments to address complex customer queries.Identify and report potential fraudulent activities or security breaches.Document customer interactions and feedback for continuous improvement. Show less

  • Credit Card Service

    Feb 2024 - now

  • General Service

    Jul 2022 - Feb 2024