Micki Quartucci

Experience

• 

  Extra Innings Inc

  Aug 2015 - Dec 2015

  Receptionist

  • Maintained the management of an indoor baseball and softball facility while exhibiting enhanced customer service skills.• Provided technical problem solving when operating cash registers and broken machines.• Scheduled lessons and maintained specialized logs for customers.• Worked independent shifts, responsible for all aspects of facility management

• 

  Towson University

  Sept 2017 - Dec 2019

  • Assist two sport management professors with their postpartum BODIES (Behavioral Observation of Diet Image & Exercise Science) research project• Complete interview transcriptions and data entry • Conduct literature searches • Handle daily in bound athletic ticket sales calls as well as make outbound sales calls.• Utilize Archtics ticketing software.• Assemble ticket packages and mail for future games.• Process tickets orders by completing payments and printing tickets.• Organize and work Will Call/Player Guests for all home games.• Provide exemplary customer service and serve as a contact point for Towson Athletics. • Work independent shifts, responsible for the safety and security of over 300 residents.• Exhibit customer service skills to residents, guests, and staff.• Engage and foster relationships with residents while creating an inclusive environment.• Facilitate building opening and closing procedures, building access, and room key inventory.

  • Undergraduate Research Assistant

    Jun 2018 - Dec 2019

  • Ticket Sales and Operations Intern

    Aug 2018 - Nov 2019

  • Community Center Assistant

    Sept 2017 - Mar 2019
• 

  Frederick Keys

  Jun 2018 - Aug 2018

  • Assisted the Director of Ticket Sales with supervising box office staff to ensure that customer needs are met. • Performed data entry of group and season ticket contracts.• Worked directly with the sales staff to ensure timely and accurate processing of sales orders.• Ran the window during the day, as well as Will Call window during all home games.• Utilized TicketReturn software.• Completed reports, paperwork, and accounting procedures on a daily basis. • Executed pre-game, in-game and post-game promotions.• Decorated the stadium and prepared for a theme night.• Dressed as mascot, Keyote for an outside appearance.• Helped raise money for Keys charity- Keys Cares at games via 50/50 raffle.

  • Box Office Assistant

    Jun 2018 - Aug 2018

  • Marketing and Business Intern

    Jun 2018 - Jun 2018
• 

  Aberdeen IronBirds

  Jan 2019 - Aug 2019

  • Assisted in planning current and potential sponsorship partner events during the season• Created sales proposals, presentations, and contracts for potential sponsors • Attended meetings weekly with Corporate Partnerships team • Helped create a database for sponsorship fulfillment items leading up to the season• Updated customer CRM through researching and calling potential leads• Maintained a photo database of signage in the stadium, fan interactions, in game-events, and promotions• Performed administrative duties including, securing price quotas, meeting planning, and email blasts• Special Project: Activation of club membership programs Show less

  • Box Office Associate

    Jun 2019 - Aug 2019

  • Corporate Partnerships Intern

    Jan 2019 - May 2019
• 

  Baltimore Orioles

  May 2019 - Aug 2019

  Ballpark Operations Intern

  • Helped oversee a staff of approximately 600 event staff employees• Maintained various reports/logs that pertain to safe and efficient operation of the ballpark• Assisted with managing the employee recognition program and Lost and Found items• Ensured efficient and accurate operations on gamedays (staff scheduling, assignments, paperwork)• Aided in the creation and distribution of gameday non-media credentials• Demonstrated ability to interact and maintain relationships with event staff• Provided assistance at the gates (bag check, security, scanning tickets) when needed• Special Project: First ever concert at OPACY Show less

• 

  Aberdeen IronBirds

  Nov 2019 - Sept 2021

  • Ticket Operations Manager

    Feb 2021 - Sept 2021

  • Membership Service Coordinator

    Nov 2019 - Feb 2021
• 

  Baltimore Orioles

  Sept 2021 - now

  • Manager, Brand Activations

    Apr 2024 - now

  • Partnership Marketing Coordinator

    Sept 2021 - Apr 2024