Bob Nowak

Experience

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  Perkins Family Restaurants

  Jul 1980 - Mar 1989

  Assistant Manager

  * Assisted the manager in organizing, planning and implementing strategy and coordinated operations.* Ensured schedules and objectives were met.* Supervised and motivated staff.* Monitored operating costs, budgets and resources.* Communicated with customers to gather feedback for their needs and preferences.* Created reports, analyzed, and interpreted data.* Trained new employees to follow policies and procedures.

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  M&T Bank

  Jun 1991 - Oct 1994

  EDP Auditor / Programmer Analyst

  * Developed and maintained COBOL programs for the Hogan Deposit System. * Maintained working knowledge of various Hogan subsystems including: CIS, DDA, TDA, SPS and DTS. * Utilized the Hogan Umbrella to access the above-mentioned subsystems and the Process Dictionary to define data groups, activities, Sequential Data Bases (SDB's), Hierarchical Data Bases (HDB's) and transactions to the Hogan application.

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  Metro Information Services

  Jan 1994 - Jan 1996

  IT Consultant

  * Acted as a core team member assigned to maintain legacy Demand Deposit Account System at NationsBank.* Implemented and tested enhancement feature requests to enhance product functionality.* Resolved customer issues by establishing workarounds and solutions.* Debugged and created defect fixes.

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  Bank of America

  Jan 1996 - Dec 2002

  Programmer Analyst

  * Assisted in gathering and documenting functionality of the existing system through interviews, reviewing documentation and personal experience supporting telephone and web banking applications. * Created use cases, sequence diagrams, state diagrams using Rational Rose modeling tool. * Conducted walk-thru of designs to project management and programmers, Call Center, Telephone Banking, and Online Banking Support. * Installed, maintained, developed and supported Call Center agents Argo Bankpro and C++ desktop applications in an NT environment. * Resolved day-to-day production issues. * Acted as technical lead on project initiatives for several project releases. * Supported and maintained telephone and web banking applications. * Developed and maintained COBOL and EASYTRIEVE programs on the BOSS (HOGAN CIS) application. * Developed and maintained the banking center's ARGO Bankpro platform application. * Acted as technical lead on various projects including the conversion of the Carolinas deposit system to Alltel impacts system* Used exceptional problem solving to resolve day-to-day production issues. * Designed and implemented API integrating Laserpro loan documents into the banking center platform application* Reduced failed data exchange incidents between the IVR and call center agent desktop systems 85% by identifying, correcting and optimizing the system’s interface across 6 call centers employing 4,000 agents handling over 160,000 calls a day* Advised teams and led designs, as Telephone and Online banking SME, on proof of concept for the conversion of Telephone and Online Banking to IBM’s Component Broker. Show less

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  Carolina IT Professionals, Inc.

  Mar 2003 - Oct 2003

  IT Consultant

  * Senior Systems Analyst working with project manager to gather business requirements, create business systems design, functional design, program specification documentation, test plans and supplied time estimates for project tasks. Facilitated meetings and coordinated project deliverables between project teams. Assigned tasks, documented progress of project. Assisted developing COBOL, DB2, CICS programs for the Merchandising, Marketing and Sales systems.* Designed and implemented DB2, COBOL and CICS changes for “New Lower Pricing” marketing campaign* Reduced abends due to storage allocation shortages for the Merchandising, Marketing and Sales system 85% by implementing daily run schedule allocating storage based on historical run data. Show less

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  Bank of America

  Oct 2003 - Mar 2016

  Senior Vice President - Senior Technical Manager

  * Led the design and development of software upgrades and the deployment of new services and products for the Banking Center and Consumer Platform Engineering teams. Identified product problems and strengths and collected data on the customer experience. Led triage on product bugs and feature requests. Drove process improvements to consistently meet application uptime SLAs.* Earned an expanded role as lead developer within 6 months after joining the Banking Center Platform application team. Quickly promoted to SVP Senior Technology Manager, managing the Banking Center application portfolio level 2 and level 3 support teams comprised of bank associates, on-shore and off-shore resources* Increased banking center applications uptime to 95% from 92% while reducing applications support ticket backlog 90%, from 700 to 50, through improved standardization, eliminating root causes and training* Recruited, coached and mentored high-performing teams including future technology leaders who are now Senior Technology Managers, Team Leaders VPs and SVPs.* Led effort to reduce FCIs in banking centers 99.5%, from 20,000/day to 100/day by coordinating with various support teams and vendors utilizing troubleshooting and triage methodologies* Supported and maintained automated server build tool reducing build time from 4+ weeks to less than a day reducing project implementation timelines. * Co-designed and implemented automated server configuration drift reporting tool. Reducing implementation verification and identification of configuration differences by 99%.* Supported and maintained orchestration level of an automated server build application by using SQL, Shell Scripting, BMC Bladelogic scripts to build 6,000 eCommerce Linux servers.* Used strong communication skills to collaborate with senior management teams, stakeholders, and application teams to drive adoption of configuration drift reporting application. Show less

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  PNC BANK, N.A

  Sept 2016 - now

  VP Software Engineering Manager Sr.

  VP - Software Manager - Retail Technology Strategy Architecture and Innovation

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  PNC Bank

  Sept 2016 - Dec 2021

  VP - Software Manager