David Hinds

Experience

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  Icas Computer Systems

  Jan 1997 - Jan 2000

  Computer Technician

  Building customized computer workstations & servers based on customer specifications and needs - Maintaining, repairing and upgrading proprietary computer systems to improve speed, reliability & efficiency - Reducing stress levels of customers by demonstrating high quality, results driven, prompt & professional service

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  County College of Morris

  Jan 2001 - Jan 2003

  System Support Administrator

  post taken whilst studying for a system networking administration qualification - Installing, configuring and maintaining Windows workstations & desktop applications e.g. OS, patches, anti-virus - Providing technical assistance to 125 students & staff with network access, printing & operating software - Supporting IT Coordinator with administration of network of 145+ workstations spanning three locations - Backing up files, dealing with routine maintenance, upgrades & installations; maintained a 95% network up time Show less

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  Synergon Solutions

  Jan 2003 - Jan 2005

  Help Desk Specialist

  Working with proprietary software used in major hotels, supporting guests with laptops - Explaining & walking through procedure to connect guests to the hotel network by enabling hotel's IP address - Resolving complex user and network related issues for guests; fault finding and repairing customer laptop - Successfully resolved 90% of issues per month; documented steps taken to resolve issues; liaised with engineers

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  Mercedes Homes

  Jan 2005 - Jan 2006

  Help Desk Analyst

  Dealing directly with customers resolving local & remote user's software, hardware and network related issues - Resetting user passwords, downloading updates for software and installing software patches - Prioritising workload; logging each call (creating a ticket) and liaising with the engineer where necessary - Responsible for reducing the average response time for outstanding tickets from three days to four hours

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  Natural Data Inc

  Jan 2006 - Jan 2009

  IT System Support Technician

  Large contract with Natural Data to install PC's, laptops and servers within Schools in Brevard County - Setting up 15 - 20 computers at a time, attaching to existing network under the school‘s Domain - Liaising and communicating effectively with School's IT manager ensuring administrator can login correctly - Ensuring the site is left clean & tidy, recycling boxes and following all health and safety procedures

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  ACER (LOCOG)

  May 2012 - Jul 2012

  Technical Support Analyst

  Working on a help desk for the Olympic Games venues from around the country - Testing help desk systems using simulated calls, ensuring they work effectively in preparation for the Games - Liaising with regional help desks, redirecting tickets to appropriate venue service desks within the SLA - Creating wireless and VPN accounts for staff working from home on the LO-COG network - Prioritizing incidents arriving by phone and email to ensure the Service Level Agreement was met Show less

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  Lend Lease Construction (EMEA) Limited

  Nov 2013 - Feb 2014

  Technical Support

  • Responsibility for ensuring that Desktops and laptops printers and photocopiers are maintained.• Working as a technical support specialist for Lend Lease at the Athlete’s village. • Asset management for PC’s, laptop’s, Desktops for the Olympics Development Authority. • Wipe all data from Desktop, Laptop’s before returning assets back to Olympic Development Authority.• Accounting for all the Assets on the Athlete’s Village site

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  Barnet College

  Feb 2014 - now

  IT Support (Volunteering)

  IT Support (Volunteering) 5E College Tottenham, London 02 /14 - Present• Working as a volunteer supporting 5E College doing Projects for the owner on a broad range of service for the College.• Supporting and teaching Student how to use a variety of programs / software.• Demonstrating how to dismantle and put together a computer to Students & encouraging them to work on their own PC’s

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  Lewisham Southwark College

  Jul 2015 - Sept 2015

  1st line Support

  Helpdesk / 1st Line / Service Desk / Windows / Microsoft / HEAT / MS / Windows 7 / Office / Apple / IOS / Support / IT / MCP.

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  Universities UK

  Jan 2016 - May 2016

  1st / 2nd Technical Support / Deskside Support

  Providinge Support to 100 + Users, Helpdesk / 1st Line / Service Desk / Windows / Microsoft / MS / Windows 7 / Office / Apple Iphone / IPads / IOS / Support / IT / MCP/ Office 365 / Active Directory.

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  Oasisacademyenfield

  Sept 2016 - Nov 2016

  ICT Technician

  Responsible for first line support for the Oasis Learning Center• Image PC’s laptops. Upgrading PC, Laptops• Reset Passwords for users and Staff Via Active Directory• Daily checks on Servers making sure no Failures occurred• Projector and Smart board issues

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  Novosco

  Mar 2017 - Jun 2017

  Service Desk Analyst

  Basic Active Directory, Password Resets, Creating new user accounts, Deleting Leavers. Adding users to groups ,Managing the Day to Day management of incidents / Tickets and actioned within agreed Customers SLA’s and customer support responsibilities.