Manda Peel

Experience

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  Superior Wood Floors Inc.

  Jan 2000 - Jan 2011

  Office & Showroom Manager/Executive Assistant

  • Hiring and training new employees.• Enforcing disciplinary actions and termination of employees when necessary. • Managed customer, builder, vendor and employee databases.• Created weekly schedule for 30-40 employees divided among six teams.• Organized and maintained paper files.• Scheduled meetings and made travel arrangements for the owners and employees.• Resolved customer issues by phone, email, text and in-home meetings.• Ordered and received supplies to stock four offices, the company warehouse, showroom and each of the six teams’ vans.• Organized all supplies and equipment stored in the company warehouse.• General company banking duties and payroll.• Led sales presentations to customers in the company showroom and performed estimates in their homes.• Created official company documents, including the employee handbook, company newsletters and OSHA safety test materials.• Created and updated proposals and invoices.• Organized and led weekly OSHA safety classes and administered tests to 25 -30 employees. (Required learning and staying up to date with all OSHA safety standards for construction.)• Planned holiday parties and team building events for 30-60 people.• Purchased, installed and maintained all office hardware and software.• Created and maintained the company website, online presence and offline marketing materials and events. Show less

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  'Manda Blogs About...

  Jul 2008 - now

  Owner, author and webmaster

  Lifestyle blog of a busy southern WAHM featuring product reviews, recipes and blogging, DIY how-to's.Social media management , SEO, content creation and editing, copywriting.Brand Ambassador

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  Leapforce

  Apr 2011 - Nov 2014

  Search Engine Evaluator

  • Evaluated relevance of search engine results.• Compare websites of competing businesses.• Research websites, topics and keywords.• Evaluated and compared Meta data of business websites.• Reviewed accuracy of contact information on business and personal websites.

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  Amazon Logistics Group

  Jan 2016 - Nov 2016

  Tier 2 Customer Support

  Respond to transferred customer service calls from Tier 1 representatives.• Answer service calls from delivery drivers to update delivery status in computer system.• Change GPS locations for specific drop of areas for delivery drivers.• Update delivery status for delivery drivers if packages could not be scanned.• Call business to set up profiles in the computer system and include operation hours, key codes and special delivery instructions.• Technical support for delivery driver scanner issues.• Answer emails to customers regarding the status of their package deliveries.• Contact customers through phone calls and emails to let them know if there was a problem with Show less

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  Interactions Marketing

  Nov 2016 - Mar 2017

  Brand Ambassador

  • Performing in-store samplings and food demonstrations• Maintaining knowledge of products• Educating consumers on products• Developing and managing demonstration schedule• Building relationships with stores and customers• Event set-up and breakdown• Creating brand awareness and driving sales• Merchandising products, coupons and signage• Completing tracking and sales reports within timelines• Meeting and exceeding sales goals

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  Conduent

  Mar 2017 - Mar 2018

  Technical Support

  Technical Support for Apple Products and Services