Rajeev Prabhakar

Experience

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  Onlineres Global Services

  Jul 2005 - Aug 2006

  Travel Consultant

  • Worked in a backend process of SITA USA.• Was taking care of India Desk & China Desk in terms of making detailed Itineraries & travel plans for US clients.• Provided support to US Clients by making their whole travel arrangements as per the requirements.• Worked on World span for booking the Domestic Flights.

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  Travelport

  Sept 2006 - Jun 2007

  Sr. Travel Consultant

  • Worked in a US based process of Orbitz & Cheap Tickets.• Was handling the queries of US customers over the phone.• Making the Flights, Hotels & Car reservations on the website of Orbitz & Cheap tickets while handling the calls.• Providing the complete customer service by satisfying & fulfilling the needs of customers.

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  Flight Centre Travel Group

  Oct 2007 - Sept 2017

  Regional Manager

  The journey started as Travel Consultant selling Leisure travel, moved the way up as Regional Head (Gujarat, Hyderabad, Punjab, Bangalore and Cochin) & lastly North India.Driving Sales & Customer Service Experience, by building a culture of ownership and accountability in sales.Effective Communication & People, through communication inheriting a culture of transparency and information sharing at every level of the company. Building engagement and empowerment through town halls, conferences, monthly meeting & 1on1’s.Brand & Marketing Support, Playing an active role as “Brand Warrior” protecting the brand in retail stores across India, responsible for Local Store Marketing initiatives to create a strong local presence, using RWA road shows, Mall activations, corporate road shows, cross brand campaigns and other BTL activities.Product Strategies & Training, In order to meet our customer's product expectations, making team members product familiar and empowering sales forces with consistent product training, maintaining sales growth on ancillaries (Insurance, Calling Cards & Forex). Finance & Reporting, Role provides you accountability & ownership of retail P&Ls, so keeping a close check on sales forecast, cost impacts, payment collection & closely monitoring debits & write off’s. Communicating via Daily, Fortnightly & Monthly Dashboards to Sales & Support.Recruiting & Retaining, Spotting the right talent, with entrepreneurial skills, knowledge & attitude. Showing them a consistent growth pathway. Rewarding the progress & supporting them to achieve their goals.Coaching & Developing Leaders – Influencing a “Leading through example” culture in leaders. Coaching & developing via regular 1on1s, monthly meetings & store visits. Providing cross functioning opportunities to those who show interest. Show less

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  HOPP WORLDWIDE EXCURSIONS LIMITED

  Nov 2017 - Oct 2018

  General Manager

  Handling the below travel verticals with full ownership of profit & loss. Responsible for Business plan, Strategy, Budget, Marketing, Quality Control, Retention and Profitability.Hopp Worlwide (http://www.hoppworldwide.com/)- Offer complete corporate travel management services from Ticketing, Passport & Visa services, Hotel bookings & Insurance. Luxury Escape (http://www.luxuryescapes.in/)- Specialized in customizing Luxury Holiday vacations within India & abroad.Phileas Fogg Tours (http://phileasfoggtours.com/)- Offering tailor made educational tours in India & abroad for schools around India. Introducing language Immersion programs for German, French & Spanish to schools around the country in Germany, France & Spain. Show less

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  Confidential

  Aug 2021 - now

  Business Head