Tess C.

Tess C.

Administrator

Followers of Tess C.320 followers
location of Tess C.City of Johannesburg, Gauteng, South Africa

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  • Timeline

  • About me

    Customer service Team Manager

  • Education

    • Coronationville

      1994 - 1999
      Matric 12
    • Coronationville Secondary School

      1994 - 1999
      Customer Service Support/Call Center/Teleservice Operation
  • Experience

    • Motorite Insurance Administrators

      Aug 2008 - Jul 2012
      Administrator

      Compiled accurate reports regularlyData capturing on MIP software as per customer informationExcellent customer serviceBalancing of Bordeaux: financial & customer informationManaged office administrationTrained new staff members&sales agents Balanced Wesbank account as per customer detailsNominated for the Control Administrator position without applying for it.

    • Kingdom Life Embassy

      Feb 2014 - Jan 2015
      Administrative Assistant

      Ensured excellent customer service standard maintained by all staff membersImplemented and managed excellent administration standardsHuman Resource management, including contracts, leave, etc.Managed office administration, e.g. stock, paperwork, filing, switchboard, etcOrganised organisation’s events: at least ten events per yearManaged payments to the organisation, including card paymentsManaged database of all members

    • CCI South Africa

      Mar 2015 - May 2020
      Customer Care Representative

      Ensured excellent customer service standard Implemented and managed excellent administration standardsClient interaction on all levelsCustomer Service for Pick n Pay Online Shopping (CIC system)Customer queries (SAP system)Training of new staff membersEmail queries Weekly shift roster Weekly reports (admin, incident, late orders)2IC to Team LeaderVoicemail queries

    • Rain South Africa

      May 2020 - Nov 2022
      • Billing Support Team Manager

        Jun 2021 - Nov 2022
      • Customer Service Team Lead

        May 2020 - Nov 2022
      • VIP Customer service specialist

        May 2020 - Jun 2021
    • Wipro Technologies

      Nov 2022 - now
      • Customer service team leader

        Nov 2022 - now
      • Customer service team leader

        Nov 2022 - now
  • Licenses & Certifications

    • First Line Managing

      Dyna learning program
      Jul 2007
  • Volunteer Experience

    • Administrator

      Issued by 4change Foundation on Jan 2014
      4change FoundationAssociated with Tess C.