Tess C.

Experience

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  Motorite Insurance Administrators

  Aug 2008 - Jul 2012

  Administrator

  Compiled accurate reports regularlyData capturing on MIP software as per customer informationExcellent customer serviceBalancing of Bordeaux: financial & customer informationManaged office administrationTrained new staff members&sales agents Balanced Wesbank account as per customer detailsNominated for the Control Administrator position without applying for it.

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  Kingdom Life Embassy

  Feb 2014 - Jan 2015

  Administrative Assistant

  Ensured excellent customer service standard maintained by all staff membersImplemented and managed excellent administration standardsHuman Resource management, including contracts, leave, etc.Managed office administration, e.g. stock, paperwork, filing, switchboard, etcOrganised organisation’s events: at least ten events per yearManaged payments to the organisation, including card paymentsManaged database of all members

• 

  CCI South Africa

  Mar 2015 - May 2020

  Customer Care Representative

  Ensured excellent customer service standard Implemented and managed excellent administration standardsClient interaction on all levelsCustomer Service for Pick n Pay Online Shopping (CIC system)Customer queries (SAP system)Training of new staff membersEmail queries Weekly shift roster Weekly reports (admin, incident, late orders)2IC to Team LeaderVoicemail queries

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  Rain South Africa

  May 2020 - Nov 2022

  • Billing Support Team Manager

    Jun 2021 - Nov 2022

  • Customer Service Team Lead

    May 2020 - Nov 2022

  • VIP Customer service specialist

    May 2020 - Jun 2021
• 

  Wipro Technologies

  Nov 2022 - now

  • Customer service team leader

    Nov 2022 - now

  • Customer service team leader

    Nov 2022 - now