Matthew Terry

Experience

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  Broadsystem

  Sept 2001 - Aug 2003

  Quality and Training Manager

  as a multi channel CRM outsourced solutions provider belonging to News international I was responsible for all aspects of quality and training for approximately 1-200 operators handling around 40 different campaigns from both private and government sectors.I designed and built efficacy in internal monitoring feedback software to improve performance and reduce costs and labour for our company ensuring a cycle of self improvement whilst also producing external and internal reports at board and parliamentary level. Show less

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  Computershare

  Oct 2006 - Jul 2009

  Team leader (projects)

  Managed out of scope customer care teams connected with share registry work outside of core business, such projects included a parliamentary ombudsmen review CRM solution for a financial services provider, asset reunification, shareholder intelligence regarding rights issuance and share consolidation

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  CAPITA SHARE PLAN SERVICES LIMITED

  Aug 2010 - Aug 2012

  Team leader

  Managed team who delivered Dividend Reinvestment plans for FTSE100/250 shareholders, coordinating sensitive financial information, managing release to public and stockbrokers and signing over payments of multi million pound purchases in accordance with FCS guidelines and best practice

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  K&T Dinham building and roofing

  Sept 2012 - Aug 2014

  General Building

  working on all aspects of general building and roofing, plastering, tiling, decorating, rendering, window fitting, groundworks and trowel trades

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  Persimmon Homes

  Aug 2014 - now

  stonework remediation

  • Assistant Site Manager

    Sept 2024 - now

  • Special Project Coordinator

    May 2023 - Sept 2024

  • Multi trade maintenance operative

    Aug 2014 - May 2023