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Hamza Riaz

Hamza Riaz

Services Engineer (Warid – Ericsson Project)

Followers of Hamza Riaz479 followers
location of Hamza RiazDerby, England, United Kingdom

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  • Timeline

  • About me

    Experienced Project Manager | AI & Automation | Proven Track Record in IT Industry

  • Education

    • P.A.F Intermediate College

      2002 - 2004
      Higher Secondary School Certificate (F Sc

      Activities and Societies: College Cricket Team F.Sc. Pre-Engineering

    • Bahria Foundation College Islamabad

      2000 - 2002
      MAtric Computers

      Activities and Societies: Sports SSC

    • Nottingham Trent University

      2022 - 2024
      Master of Science - MS Project Management

    • Shaheed Zulfikar Ali Bhutto Institute of Science and Technology

      2011 - 2012
      Masters of Project Managament Project Management

      Activities and Societies: Part of the MPM 3 cricket batch team One year program consisting of three semesters. This program is basically designed for students who want PMP Certification. The course guideline is aligned with PMBOK (Project Management Body of Knowledge). The main courses that were taught during the program are:- Project Quality Management- Project Monitoring Control & Evaluation Management- Project Risk Management- Project Time & Scheduling Management- Project Procurement & Contract Management- Advance Skills of… Show more One year program consisting of three semesters. This program is basically designed for students who want PMP Certification. The course guideline is aligned with PMBOK (Project Management Body of Knowledge). The main courses that were taught during the program are:- Project Quality Management- Project Monitoring Control & Evaluation Management- Project Risk Management- Project Time & Scheduling Management- Project Procurement & Contract Management- Advance Skills of Project Management Show less

    • COMSATS Institute of Information and Technology

      2005 - 2009
      Bachelors of Sciences in Electronics Electronics

      Activities and Societies: Participated in the inter-university sports gala (Cricket, badminton and Football) A 4 year degree program consisting of 8 Semesters. The courses taught in this program were related to both Engineering and Sciences. My major subject during the degree program was Telecommunication.

  • Experience

    • Spike Solutions (Pvt.) Ltd

      Jun 2009 - Jun 2010
      Services Engineer (Warid – Ericsson Project)

    • SIEMENS ENTERPRISE COMMUNICATION PVT. LTD. (Presently known as Insiyabi Pakistan Pvt. Ltd.)

      Jul 2010 - Jan 2015
      Executive Engineer

      • Oversaw new and existing accounts, increasing customer retention by 20%.• Enhanced customer satisfaction through regular follow-up and proactive problem resolution.

    • System Teknologies International (STI)

      Jan 2015 - Jan 2017
      Configuration Manager

      • Created and submitted technical and financial proposals, securing new contracts worth over $1 million.• Improved proposal accuracy and efficiency, reducing response time by 15%.

    • Ovex Technologies (Pvt.) LTD

      Feb 2017 - Sept 2017
      CRM Support Analyst

      • Assisted in updating leads and opportunities on MS Dynamics CRM, increasing CRM data accuracy by 20%.• Loaded and ran marketing campaigns on MS Dynamics CRM, resulting in a 10% increase in lead conversion.• Generated ROI reports for the marketing team, providing actionable insights for campaign optimization.

    • Metro Consulting Grid

      Jan 2018 - Dec 2020
      Project Coordinator

      • Managed over 50-75 projects, increasing company revenue by 15%.• Liaised with customers to define project requirements, scope, and objectives, achieving a 95% client satisfaction rate.• Created and managed detailed project work plans and schedules, resulting in timely project completions.

    • Zones IT Solutions

      Dec 2020 - Dec 2021
      Cloud Project Coordinator

      • Monitored project progress, identifying risks and providing timely updates to stakeholders, reducing project delays by 25%.• Facilitated project meetings, ensuring all agenda items were completed on time.• Developed project tracking and reporting systems, enhancing stakeholder engagement and project visibility.

    • Payactiv

      Jan 2022 - Jun 2022
      Project Manager

      • Introduced tier 2.75, enhancing resolution time for Tier III engineers and reducing workload by 20%.• Resolved team conflicts, achieving a 100% project delivery success rate.• Developed and maintained comprehensive project schedules, ensuring all projects were completed ahead of deadlines.• Streamlined inter-departmental communication, increasing project transparency and team alignment.

    • U Microfinance Bank Limited

      Jun 2022 - Oct 2022
      Manager PMO

      • Transformed manual digital loan acquisition process to AI-based automation, reducing loan processing time from 20 to 7 days.• Implemented JIRA and Confluence within project management and IT departments, improving project tracking by 30%.• Developed project plans resulting in on-time and within-budget project completion.• Coordinated with vendors and interdepartmental teams, reducing resource conflicts by 15%.

    • Nottingham Trent University

      Oct 2022 - Sept 2024
      Professional Break

      Pursed MSc. Project Management from Nottingham Trent University

    • Freelance

      Oct 2024 - now
      Project Manager

  • Licenses & Certifications

    • UCCA LAB

      Unify
      May 2014
      View certificate certificate

    • ConnectWise Manage - Dispatcher

      ConnectWise IT
      Jan 2018

    • ConnectWise Manage - Project Manager

      ConnectWise IT
      Jan 2018

    • UCCA, SMB

      Unify
      Feb 2014

    • Ruckus Sales Expert

      Ruckus Wireless
      Aug 2016
      View certificate certificate

    • What Is Scrum?

      LinkedIn
      Jun 2021
      View certificate certificate

    • ConnectWise Manage - Service Manager

      ConnectWise IT
      Jan 2018