Nowrin Islam

Experience

• 

  Systems Solutions & Development Technologies (SSD-TECH)

  Nov 2016 - Dec 2017

  -Designed and built prototypes for new products-Work involved mainly 3D printing and Solid Works-Designed logos and packaging-Worked with colleagues from different branches to design new campaigns and promotions.-Maintained the online Facebook page for one of the products of the company -Designed and built prototypes for new routers-Work involved mainly 3D printing and Solid Works-Designed logos and packaging

  • Part-Time Job as a Products Design Engineer

    Feb 2017 - Dec 2017

  • Design Engineering Intern

    Nov 2016 - Feb 2017
• 

  Loosely Coupled Technologies

  Feb 2018 - Jul 2020

  -Successfully developed and launched two AI products with a focus on NaturalLanguage Processing, Machine Learning & Predictive Data Modelling-Streamlined product development processes for Engineering,Operations, Sales, and Marketing teams, resulting in improved efficiency anda reduction in time to market.-Defined the product vision, strategy, positioning, and roadmap, aligning withmarket research and customer requirements.- Led multiple high-revenue projects with clients across South East Asia, including Malaysia, Bangladesh, Laos, and Indonesia.-Boosted market share and brand recognition through effective go-to-market strategies.-Doubled customer satisfaction by incorporating customer feedback into product development efforts.-Maintained customer retention year-over-year.-Built strong relationships with Board members, C-Suite executives, and directorsthrough regular communication and collaboration.-Developed and presented business cases for new products, productimprovements, and business ventures to secure funding and drive growth.-Managed a team of software developers and engineers, guiding and motivatingthem to achieve their best work.-Led UI/UX design efforts for Mobile and Web Apps, dashboards, and prototypes,creating visually appealing and user-friendly experiences.-Prepared winning proposals and pitches for new potential clients, expanding theclient base and driving revenue growth.-Led beta and pilot programs to test product quality, regularly reviewing work.-Developed and executed product positioning strategies that effectively communicated product value and competitive differentiation. -Conducted market research and competitive analysis to inform product pricing decisions and drive revenue growth.-Worked on various social listening projects and provided innovative solutions that met the unique needs of each client. Show less -Project Management of Artificial Intelligence, Natural Language Processing, fintech and other technical projects in South East Asia.-Design solutions that best fit the customers' requirements.-Work on Social Listening Projects involving data analytics, AI and machine learning-Manage a team of 5 to 6 developers and guide and motivate them to work to their highest potential.-UI/UX designing of Mobile and Web Apps and dashboards and building prototypes. Prepare proposals and pitches for new potential clients.-Handle numerous clients in the South East Asia Region. Ensure that client's requirements are always prioritized and deliveries are always made on time and exceeds expectations.-Provide the best customer experience possible, which in turn will result in customer retention and expansion-Effectively communicate with clients under all circumstances and give them no room for complaints. Develop customer relationships that promote retention and loyalty. Show less

  • Product and Customer Success Manager at Loosely Coupled Technologies

    Jan 2019 - Jul 2020

  • Project and Customer Success Manager

    Aug 2018 - Aug 2019

  • Data Analytical Engineer and Customer Success Executive

    Feb 2018 - Aug 2018
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  Alegion

  Jan 2020 - now

  - Led a team of Project Managers, Project Analysts and Quality Analysts ensuring the success of the end-to-end lifecycle of projects.- Managed Proof of Concept solutions, collaborating with the Sales Engineering team.- Built and contributed to process improvement in all sections of the project lifecycle,resulting in increase in efficiency.- Built and ensured solution designs that represented the best path to project success by collaborating with 4 cross-functional teams, taking into account stakeholders' feedback and production considerations.- Maintained relationships with customers, providing technical support and communicating with stakeholders.- Liaised directly with the Product team on requirements gathering and defining the scope for new feature requests, product roadmap prioritization, building test cases, conducting UAT and providing feedback on new features, focused on continuous improvement of the product.- Improved UX measures through increased user feedback collection, synthesis of solutions, and more frequent iteration to customer needs.- Maintained 95% customer retention YOY- Streamlined project delivery processes, resulting in a 95% on-time delivery rate for all projects.- Implemented new practices with all internal teams to gather feedback, address challenges and educate all stakeholders on the features and functionalities of the product and new features releases Show less - Designed Artificial Intelligence solutions for Fortune 500 companies and managed end-to-end project lifecycle.- Maintained a 30% gross margin for all projects managed through this period worth over $10million USD in revenue.- Maintained a 90+ NPS score for customers managed.- Supervised and mentored a team of project analysts and quality analysts, defining key metrics for their performance.- Aligned internal and client feedback with the product roadmap for continuous improvement in partnership with the Product Management team.- Coordinated and executed major projects as the main point of contact for internal and external stakeholders- Acquired expert knowledge of client products, customer use cases, best practices, and service delivery mechanisms.- Bridged pre-sales activities and service delivery at various customer lifecycle stages.- Communicated technical needs and provided support to internal stakeholders during specific engagements.- Maintained excellent client relations and ensured client satisfaction and retention. Show less

  • Solutions Manager

    Jan 2022 - now

  • Project Manager

    Jan 2020 - Jan 2022