Ali Asghar

Experience

• 

  S&P Global

  May 2018 - Jul 2023

  Maintain and improve existing Research Network operations to ensureclient satisfaction and help benefit our company, clients, and researchproviders.Responsible for maintaining relationships with our research providers (brokers) based in the EMEA region.Provide detailed support for research providers, includingentitling/disentitling their clients and providing training onreporting/processing tools.Analyze and troubleshoot Client Support Requests received for issuesrelated to the Capital IQ Investment Research product.Give analytics that support our sales team and help continue growingour research business, including generating and communicating client-ready entitlement reports and email templates.Identify entitlement issues for current subscribers and minimize risk. Show less Transactions - Metals & MiningExtracting & scrutinizing the essential data from sources byapplying my understanding of key financials conceptsand exceptional research skills.Formulating the data in the templates provided to be converted into a final product for our clients.Troubleshooting problems or issues and providing substantial feedback to co-workers.Handling relationships with contacts from other departments to actively track information on the covered content sets. Show less

  • Senior Associate, Client Services - Investment Research

    Apr 2021 - Jul 2023

  • Data Researcher II

    Jan 2020 - Apr 2021

  • Data Researcher I

    May 2018 - Jan 2020
• 

  Reorg

  Aug 2023 - now

  • Manager - Customer Support

    Mar 2024 - now

  • Customer Support Specialist

    Aug 2023 - Mar 2024