Shiloh Jimenez

Experience

• 

  TD

  Aug 2015 - Oct 2018

  Lead for Mount Laurel Diversity Council Employee Resource Group (ERG) LGBTA (Lesbian, Gay, Bisexual, Transgender, Ally). Spearheaded events, fundraisers and awareness for the community.

  • Technical Support Representative

    Aug 2016 - Oct 2018

  • LGBTA Lead, MTL Diversity Council BRG

    Aug 2016 - Aug 2017

  • Banking Specialist

    Aug 2015 - Aug 2016
• 

  TD

  Jul 2019 - Jan 2020

  Team lead responsible for supporting agents and peers with escalations, complex digital product scenarios, and driving employee engagement.Identified and improved 22 opportunities to streamline customer and colleague experience.Facilitator for Relationship Manager rollout to Retail Store Managers.Organized and led meetings, huddles, and retail store tours to bridge knowledge gaps. Directly support Head of MTL Diversity Council in setting vision for council which included ERGs: WIL, MIL, VETS, SDC, IwDA, & LGBTQ2+.Facilitated meetings, engaged the council and employees across the Contact Center, supported leads with execution of events and activities. Selected as sole contributor to represent USCC for executive initiative to optimize web procedures and mitigate operational risk across all LOBs.Worked independently to execute End-to-End procedural review and owned revision process from inception to publishing.Forged strong relationships quickly with key partners in GOS and each LOB to maximize efficiency and meet accelerated deadlines.

  • Resource Officer Tech Support

    Oct 2018 - Jan 2020

  • Chair, MTL Diversity & Inclusion Council

    Aug 2017 - Jan 2020

  • Stretch Business Process Analyst

    Jul 2019 - Nov 2019
• 

  TD

  May 2020 - now

  Business process manager with a focus on managing regulatory issues and reducing risk for Retail Card Services (RCS).• Performs independent research to understand identified or suspected issue• Analytical and inquisitive approach to understand root cause and remediation requirements• Trusted business partner to RCS Sr Management & Control Partners performing a storytelling and project management role• Managing multiple regulatory issues with various complexities from initial notification to closure Show less

  • Sr Program/Portfolio Analyst

    Jan 2023 - now

  • Co-Lead, PA/NJ LGBTQ2+ BRG

    Jul 2022 - now

  • Business Process Manager

    Jan 2022 - Dec 2022

  • Project Manager, PA/NJ LGBTQ2+ BRG

    Mar 2021 - Jul 2022

  • Business Management Analyst II

    Jan 2020 - Jan 2022

  • Co-Lead, BMG Employee Experience Committee

    May 2020 - Sept 2021