Brett Mace

Experience

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  Rochester Institute of Technology

  Aug 2013 - Dec 2018

  IT Lab Assistant

  Maintained the appearance, safety, and networking infrastructure of the department’s computing labs.Assisted faculty and students with projects and assignments by renting them routers, switches, and other networking and computing equipment from the lab’s inventory.Diagnosed and solved hardware and software issues encountered by faculty and students in primarily Windows and Mac environments.Overhauled the lab infrastructure between semesters to meet faculty specifications.

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  PITT OHIO

  May 2016 - Aug 2016

  Help Desk Intern

  Diagnosed and documented hardware and software issues encountered by users in Windows-based environments.Administered user accounts via Active Directory.Configured PCs and printers to be sent out to terminal locations.Collaborated with other interns to create, distribute, analyze, and summarize a survey of Pitt Ohio terminal staff regarding volunteerism and charitable contributions.

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  Alpine Software Corporation

  Aug 2017 - Dec 2017

  Frontline Technician

  Diagnosed and repaired hardware and software issues reported by customers using various Alpine Software RedAlert and RedNMX products in various Windows environments. Maintained and updated cloud-based RedNMX installations for customers of varying sizes and activity levels. Gathered customer feedback and requirements for new development items to pass along to Alpine's Development Team.

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  Upper St Clair Township Library

  Oct 2019 - Feb 2022

  Library Assistant

  Provided reference, research, and technical service and assistance to patrons over the phone and in-person.Assisted the circulation director with catalog development in Sierra ILS.Researched, maintained, and operated the library’s 3D print services.Developed new documentation and workflows for the 3D printer that would allow other library staff to easily maintain and operate it.

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  Warner Telecomm

  Feb 2022 - Sept 2022

  Data Analyst I

  Analyzed, researched, and audited enterprise clients’ telecom invoices and expenses to ensure accuracy. Secured monthly and one time savings of over $50,000 for clients.Created and maintained digital catalogs of clients’ services. Primarily responsible for a catalog of over 5000 client services.Automated manual data science and ETL activities using Microsoft Power Query and self-contained VBA scripts. Prototyped, documented, and demonstrated a workflow improvement that improved process efficiency by 90%.Provided instruction and training documentation for team members regarding process improvements and general workflow.Compiled, produced, and delivered weekly update reports for client and team. Show less

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  Pluralsight

  Mar 2023 - Dec 2024

  Data Steward

  - Maintain and continually improve the Atlan Enterprise Data Catalog in a manner that accurately reflects the state of data within the organization.>> Consolidated and updated legacy documentation from predecessors and previous iterations of the catalog.>> Implemented additional Atlan integrations with Slack, Google Sheets, and Chrome to provide users with easier ways to use the catalog.>> Created data products within Atlan to highlight, audit, and curate high-priority master datasets for users and engineers.- Facilitate the development and implementation of data quality and data protection standards and metrics across the organization.>> Created metadata readme templates for data products; Snowflake tables, views, schemas, and databases; and dbt models.>> Enriched proportion of dbt model assets with descriptions and authors from ~10% to ~96%.- Streamline Data Stewardship processes and work flows to increase efficiency and security.>> Created automated processes to enrich metadata in Atlan, working with interdepartmental stakeholders to ensure accuracy and quality.- Continuously communicate with all aspects of the organization to discover new data sources and bring them under the umbrella of Data Stewardship.>> Integrated 300+ Salesforce assets into the catalog, collaborating with SFDC data experts to steward and curate the assets.- Build, maintain, and continuously improve data management training and communication materials.>> Worked with interdepartmental specialists to create text and video quick-start guides for Pluralsight's analytics data catalog.>> Hosted Atlan training sessions based on quick-start guides.>> Improved user retention and catalog effectiveness by providing new users with personalized orientations and data reference help. Show less