David Matlala

Experience

• 

  Innate Technology Solution

  Aug 2019 - now

  Roles and Responsible-Supporting the roll-out of new systems.-Responding to call-outs within SLA.-New support tickets created or open support tickets.-Project of MS Exchange migrations, MS Intune deployments, SharePoint Migrations.-Network switch Netgear, HP and H3C setup and configuration.-FortiGate, Sophos and EdgeRouter setup and deployments.- Unifi Access and H3C setup and configuration.-Uniview NVR and Camera system setup.-Windows Server backups, patch management, DHCP, DNS, Shared Drives, GPO, Remote Desktop.-Sophos and With secure anti-virus monitoring and maintenance.-Dell server deployments, idrac, VMware, Windows Server 2012 R2, 2016 2019 and 2022. Show less Key Performance Areas-Helped customers set up new systems, applications, and software.-Addressed and resolved SLA issues promptly using a ticketing system.-Providing Level 1 and 2 resolution for certain users, as well as providing support and resolution to all software and hardware issues concerning laptop/desktop computers, mobile devices/phones, and peripherals/printers within the environment.Roles and Responsible-Windows OS & macOS set-ups, software installation, maintenance of hardware, on both laptops & Desktop Solutions.-Setting up workstations with computers and necessary peripheral devices and installation of printers and scanners.-Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.-Asked customers targeted questions throughout troubleshooting to determine smart solutions.-Identity and access management.-Microsoft 365 implementation and maintenance-Troubleshoot network connectivity issues.-Monitor Client Internet links and report to ISP.-Installing and configuring network switches, access points and firewalls/routers-Windows Server backups, patch management, DHCP, DNS, Shared Drives, GPO & Remote Desktop.-Logged and completed reports to submit technical details to management. Show less

  • Professional and Centralised Services

    Jan 2023 - now

  • IT Support Technician Level 1 and 2

    Aug 2019 - Dec 2022