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Eric Manco

Eric Manco

Bilingual Customer Service Representative

Followers of Eric Manco329 followers
location of Eric MancoBogotá D.C. Metropolitan Area

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  • Timeline

  • About me

    Quality Lead at Intouch CX

  • Education

    • Servicio Nacional de Aprendizaje (SENA)

      2011 - 2013
      Tecnólogo en Gestión Documental

    • Universidad El Bosque

      2013 - 2018
      Licentiate degree Bilingual and Multilingual Education

  • Experience

    • Teleperformance Colombia

      Mar 2015 - Aug 2015
      Bilingual Customer Service Representative

    • Sitel

      Aug 2015 - Feb 2019

      • Team Supervisor

        Mar 2018 - Feb 2019

      • Quality Assurance Analyst

        Aug 2016 - Mar 2018

      • Customer Service Representative

        Aug 2015 - Aug 2016

    • Teleperformance

      Apr 2019 - Jul 2023

      • Quality Assurance Manager Junior

        Jan 2023 - Jul 2023

      • Training and Quality Lead

        Mar 2021 - Jan 2023

      • Quality & Bussiness Intelligence Lead

        Mar 2020 - Mar 2021

      • Quality Assurance Specialist

        Apr 2019 - Mar 2020

    • ClearView Services

      Nov 2023 - Feb 2024
      Customer Service Representative

    • IntouchCX

      Mar 2024 - now
      Quality Lead

  • Licenses & Certifications

    • EFSET English Certificate 75/100 (C2 Advance)

      EF Standard English Test (EF SET)
      Nov 2023
      View certificate certificate