Julian Castillo-Crouch

Experience

• 

  Westlake Financial

  Nov 2017 - Jan 2019

  Collections Specialist
• 

  Santander Consumer USA

  Aug 2020 - Aug 2021

  Senior Collector

  Managed and handled my own list of accounts and customers that range from 40 days past due up to 120 days past due. Worked to build plans for customers to bring their accounts current while still keeping a strong relationship between customer and lender

• 

  Hyundai Capital America

  Jun 2021 - now

  Consumer Credit Analyst/ Funder

  Evaluate credit applications and assess risk to determine creditworthiness of applicants.Analyze financial data, credit reports, and other relevant information to make informed credit decisions.Negotiate terms and conditions of loans with customers and dealerships.Ensure compliance with company policies and procedures as well as state and federal regulations.Provide excellent customer service and follow-up with customers to ensure satisfaction.Experience as a funder and skills include Reviewed and approved loan documents for funding.Verified accuracy and completeness of loan packages before funding.Worked with dealerships and customers to resolve any issues or discrepancies in loan documentation.Ensured compliance with company policies and procedures as well as state and federal regulations.Maintained accurate and up-to-date records of loan transactions.Knowledge of state and federal regulations related to auto financingAbility to work independently and as part of a teamDetail-oriented and highly organized Show less