Saransh .

Experience

• 

  Central Coalfields Limited

  Jul 2019 - Jul 2019

  Internship Trainee

  Interned at CCL Barkakana, Ranchi, delving into engines and manufacturing (forging, casting). Three weeks of hands-on learning broadened my understanding of mechanical engineering intricacies.

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  Tata Consultancy Services

  Dec 2021 - Dec 2023

  Assistant System Engineer

  •Automated Testing: Developed and executed automated test plans, cases, and scripts to identify and document software issues, enhancing the overall quality and reliability of the application.•Comprehensive Testing: Conducted system, unit, acceptance, regression, and functional/performance testing utilizing both automated and manual methods to ensure robust software performance.•Collaborative Development: Actively participated in functional and design document meetings to gain a thorough understanding of application functionalities and workflow.•Bug Reporting & Resolution: Excelled in identifying, documenting, and reporting bugs and errors within an Agile workflow, significantly contributing to a 27% increase in work quality by efficiently facilitating bug resolution.•Process Improvement: Implemented a test-driven development (TDD) approach, allowing early QA testing involvement in the development cycle. This shift improved code quality, software functionality, and programmer productivity. Show less

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  Maruti Suzuki India Limited

  Dec 2023 - now

  Assistant Manager

  • Business Growth: Supported workshops in enhancing business parameters such as periodic maintenance and load growth. Assisted dealerships in reducing inefficiencies, like turnaround time (TAT), and improving service-to-sales ratios.• Data Analysis & Strategy: Conducted detailed analysis of workshop data and monitored trends to improve customer retention. Implemented innovative service strategies within the territory.• Technical Support: Managed and resolved critical customer complaints and technical issues. Led technical campaigns and recalls, ensuring effective escalation of product feedback to the head office.• Customer Experience: Enhanced customer experience by implementing Service and Sales (SAS) initiatives in workshops. Assisted dealerships in mitigating system and process-related inefficiencies. Show less