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Tony Deeb

Tony Deeb

1st/2nd Line Support

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  • Timeline

  • About me

    Technical Program Manager

  • Education

    • University of Strathclyde

      1995 - 1999
      BEng (Hons) Chemical Engineering

    • University of Paisley

      1999 - 2000
      PgD Information Technology

  • Experience

    • Brands Electronics

      Aug 2000 - Apr 2001
      1st/2nd Line Support

    • Cap Gemini

      May 2001 - Jan 2002
      1st/2nd Line Support

    • Aggreko

      Jan 2002 - Aug 2021

      I run a team of 40 technical staff delivering excellent 1st line customer service to a consistently high standard globally. I am responsible for developing the core processes of Incident Management, Problem Management, Asset Management, Service Requests and Customer Communication. I am responsible for ensuring the effective management of Infrastructure and technology project delivery including Macro IT Infrastructure Projects, Infrastructure Sub Stream of business facing projects and local business Infrastructure projects and initiatives.

      • Senior Service Delivery Manager

        Jan 2017 - Aug 2021

      • Projects Manager (Infrastructure Services)

        Feb 2015 - Dec 2016

      • Service Delivery Team Leader Europe

        Jan 2012 - Jan 2015

      • Infrastructure Team Leader

        Feb 2011 - Dec 2011

      • Senior Network Analyst

        May 2008 - Jan 2011

      • Network Analyst

        Oct 2003 - Apr 2008

      • Helpdesk Analyst

        Jan 2002 - Sept 2003

    • Amazon

      Aug 2021 - now
      Technical Program Manager

  • Licenses & Certifications

    • Lean Sigma Black Belt

      Ohio State University Fisher School
      Oct 2016

    • APM Project Management Qualification

      Nov 2015

    • Prince 2 Foundation

      Oct 2014

    • Orange Belt Qualification

      Aggreko Six Sigma Training
      Mar 2014

    • ITIL(R) Capability Certificate in Operational Support and Analysis (ITILCOSA)

      BCS
      Nov 2013

    • SDI Service Desk Manager

      Jun 2013

    • ITIL Intermediate Certificate in Service Operation

      Mar 2013

    • ITIL V3 Foundation

      Jul 2011

    • Building Scalable Cisco Internetworks (BSCI)

      Jun 2010

    • Building Converged Cisco Multilayer Switched Networks (BCMSN)

      Dec 2009

    • Cisco Certified Network Associate (CCNA)

      Oct 2007