Eric Almeida De Sá

Experience

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  Sistema de Ensino Universo

  Nov 2004 - Nov 2005

  Information Technology Internship

  Performing activities related to the maintenance of computers (Hardware and Software), maintenance of Wired and Wireless networks, support to users and assisting users in the internal systems of RM Sistemas (HR, Academic, Warehouse, Library, Financial).

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  Sistema de Ensino Universo

  Mar 2006 - Dec 2007

  Assembly of the entire computer infrastructure of the building (passing network cables, crimping all cables, installing and configuring all new computers, assembly, administration and maintenance of the SQL Server Database server with MS SQL Server 2005 at Windows Server 2003, assembly, administration and maintenance of the DHCP Server, PROXY / Cache (squid), SARG with Conectiva 10), carrying out activities related to the maintenance of computers (Hardware and Software), maintenance of Wired and Wireless networks, support to users, assisting users in RM Sistemas' internal systems (HR, Academic, Warehousing, Library, Financial), creation of Querys to generate reports on internal systems, creation of a book consultation system for the library (Java J2SE and SQL Server) and developing small educational assessment systems for the entity in PHP / MySQL. Show less

  • IT manager

    Feb 2007 - Dec 2007

  • Information Technology Assistant

    Mar 2006 - Jan 2007
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  Setimo Bit

  Jan 2008 - Jun 2008

  Systems Analyst

  - Implementation of Medical systems (laboratories and Radio images);- Assembly, maintenance and conversion of Firebird and SQL Sever 2005/2008 databases;- User training;

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  Casa Civil do Governo do Estado do Pará

  Jun 2008 - Jan 2011

  Special Project Manager

  - Coordinate developers and interns in small systems projects;- Analysis and Development of Web (administrative) systems;- Analysis and Modeling of Databases using PostgreSql and MySQL;- Use of object-oriented PHP5 and jQuery;- Support to system users;- Maintain the infrastructure of the Web servers;

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  Evoweb IT Solutions

  Jan 2011 - Dec 2015

  PHP Developer Analyst

  - Analysis and Development of websites and Web systems;- Analysis and Modeling of Databases using PostgreSql and MySQL;- Use of object-oriented PHP5, bootstrap and jQuery;

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  Universidade Estadual do Pará

  Jan 2011 - Jan 2012

  Systems Analyst

  - Analysis and Development of Web systems (academic);- Analysis and Modeling of Databases using PostgreSql;- Use of object-oriented PHP5 and jQuery;

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  MetaWeb

  Sept 2011 - Mar 2012

  PHP Developer Analyst

  - Develop the Control Panel used by the company's customers to manage their domains;- Use of object-oriented PHP5 and jQuery;

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  Predict – Shopper Understanding – Ed. Metropolitan

  Jan 2012 - Mar 2012

  PHP Developer Analyst

  - Analysis and development of data collection systems and graph generation for statistical studies of flow and profile of buyers of large stores;- Analysis and Modeling of Databases using MySQL;- Use of object-oriented PHP5 and jQuery;

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  Foco Exata Tecnologia, Servicos E Educacional

  Mar 2012 - Jul 2012

  PHP Developer Analyst

  - Analysis and Development of Web systems;- Corrections and improvements in distance learning systems;- Analysis and Modeling of Databases using MySQL;- Use of ASP.NET, PHP5 object-oriented and jQuery;

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  Montreal Oficial

  Aug 2012 - Oct 2017

  Tech Leader - Senior Developer Analyst

  - Lead the software development team cell; - Planning and control of software development projects, distributing tasks and monitoring the results of all areas involved (Analysis, Development and Database); - Participate in requirements gathering meetings and contribute to the technical solution; - Technically assess whether the development proposals received from analysts are in accordance with the requested functional requirements and the architecture that has been defined; - Support the approval and monitor the implementation of the systems; - Provide technical support, resolve doubts and monitor the development of the systems under the team's responsibility; - Develop and provide the maintenance of Corporate Web Systems and Web Services on an Open Source platform, taking into account the technical documentation provided by the analysts. - Analysis and Development of Integrated Systems for Public Administration; - Database Analysis and Modeling (MySQL, PostgreSql and Oracle); - Web Development - PHP, Zend Framework 1 and jQuery;- Analysis and elaboration of Dashboards with Qlik Sense; Show less

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  Sete Informática

  Oct 2017 - Aug 2019

  .Net Systems Analyst

  - Systems analysis and development (Port Management System);- Use of C # .Net language and MS SQL Server Database.- Use of Microsoft Visual Studio Community 2019 and Microsoft SQL Server Studio 18 tools.- WebForms, ASP.NET MVC 5, ReportViewer, Web layout (Bootstrap), jQuery, C Sharp coding, creation of data diagrams, views and tables;

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  Sofintech

  Jan 2020 - May 2021

  Technology Consultant

  - DEV Java: Java 8, JPA, Springboot, Microservices, Maven, RH JBoss / Wildfly, JSF;- DEV .Net: WebForms, ASP.NET MVC 5, ASP.NET Core, Entity FrameWork, ReportViewer;- DEV PHP: PHP 7, Zend Framework 1;- Docker, Kubernetes, Red Hat OpenShift and Red Hat 3Scale.- Webservices in REST and SOAP architecture;- Swagger, SOAP UI, Postman;- Database: Oracle, PostgreSQL, SQL Server, MySQL;- Version Control: GIT, TFS, SVN;- Front-end: HTML, CSS, JavaScript, jQuery, Bootstrap;- WSO2 Identity Server, Enterprise Integrator, API Manager and Analytics Dashboard;- DEV tools: Visual Studio, VS Code, RedHat Developer Studio, IntelliJ IDEA;- Platforms: Linux and Windows; Show less

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  Red Hat

  May 2021 - now

  Technical Account Manager

  - Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities- Perform technical reviews and share knowledge to proactively identify and prevent issues- Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies- Provide advice and guidance to customers about their current and future Red Hat products- Troubleshoot technical issues and manage issue escalation with Red Hat and customer teams- Complete analysis and present periodic reviews of operational performance to customer leadership- Manage customer use cases and maintain clear and concise case documentation- Create customer engagement plans and keep the documentation on the customer's environment updated- Manage and grow customer relationships by delivering attentive, relationship-based support- Build a sense of trust with customers and serve as their advocate within Red Hat- Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert and mentor for specific technical or process areas- Partner closely with internal engineering, product management, and technical support teams to debug, test, and resolve issues- Travel, as necessary, to visit customers and attend events Show less