Laszlo Hetes

Experience

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  National Bank of Hungary

  Jan 1990 - Jan 1994

  IT - Computer Operator
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  MBI Marketingberatung International

  Jan 1991 - Jan 1994

  Private Broker
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  Casinos Austria International

  Jan 1995 - Jan 1996

  Croupier
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  Grand Casino, Budapest

  Jan 1996 - Feb 1997

  Dealer / Inspector

  • Conducting a 3 months Dealer Training School for 46 new hired candidates for the new casino.• Actively participating in planning and interior setup for the pre-opening.• Recognizing high value players and taking care of VIP’s, Junkets.• Providing on-the-job training to strengthen employee performance.

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  Celebrity Cruises, Inc.

  Feb 1997 - Aug 1997

  Casino Dealer
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  Royal Caribbean International

  Nov 1997 - Mar 2015

  • Directing the on-board casino with 299 slot machines, 19 tables and 44 international staff members on Liberty of the Seas.• Managing annual expense budget of $1.6 Million.• Accountable for annual on-board Casino and Video Arcade revenue of $14 Million.• Increased Texas Hold’em Poker revenue by 112.48% YOY achieving highest revenue for past 5 years.• Increased LOTTO sales by 89.96% YOY.• Increased overall Casino Revenue in excess of $800K YOY.• Achieved highest Guest Satisfaction ratings for the property’s lifetime (8 years) in 2014 with the highest monthly Casino Ratings 9 out of 12 months. Show less ♦ Directing the 18,000 sq. foot Casino Royale® with 464 slot machines, 27 tables and 65 international staff members from 22 different countries on Oasis of the Seas, the largest cruise ship in the world.♦ Responsible for the ship’s 2 Video Arcades and Guest Gym.♦ Managing annual expense budget of $3.3 Million.♦ Accountable for annual on-board casino revenue in excess of $33 Million.♦ Hosted Royal Poker Tour in 2012 on Oasis of the Seas, increasing YOY revenue by 90.42%♦ Consistently achieved highest Casino Ratings during my administration for property’s (4 years) history breaking every possible records. Show less

  • Casino Manager

    Sept 2013 - Mar 2015

  • Casino Manager

    Apr 2010 - Mar 2015

  • Casino Manager

    Oct 2012 - Aug 2013

  • Assistant Casino Manager

    Dec 2003 - Apr 2010

  • Casino Dealer / Casino Supervisor / Senior Casino Supervisor

    Nov 1997 - Dec 2003
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  Royal Caribbean Cruises Ltd.

  Jan 2012 - Jul 2012

  Marketing & Revenue Manager

  Work together and support revenue areas/partners Team and Management such as Casino, Shore Excursions, Retail, Spa and Salon, Photo, Shopping Guide, Airbrushed Tattoo, Special Dining, Bar, Loyalty, Future Sales and Art Auctions. Analyze marketing programs to develop strategies and tactics for increasing profitability, creating Revenue Road Maps. Make recommendations to implement plans. Taking care of revenue and financial reporting to Shipboard and Shoreside senior management.

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  Casino FlaminGo Nairobi

  Mar 2015 - Sept 2017

  General Manager

  Have been headhunted for the Country/Africa Manager position for the expanding Senator Holding Group with 6 properties in Kenya.Casino FlaminGo is part of Senator Group, the Flagship and the Largest Casino in East Africa with 200+ employees.Managing all aspects of the casino property including operations, staffing, customer satisfaction and marketing. Directing staff for property maintenance and appearances.In charge of Gaming (Slots and Live), F&B (Kitchen, Restaurant, Food & Bar Service), Human Resources (Recruiting, Hiring & Firing), Accounting, Security, Provisions, Housekeeping, Laundry, Parking, CCTV and IT departments. • In 2nd month of administration achieved highest revenue for property’s history.• in the first 18 month period progressively increased customer footfall and average visitors/day by 22.81%, total active players/month by 76.26% and new registrations/month by 402.40% on the very demanding local market through marketing tools, personalized customer service and overall service improvements. Show less

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  Pink Apple Casino

  Sept 2017 - Jan 2019

  Operations Manager

  Supporting and advising the Parent Company’s area managers in Product, Service and Personal Development to ensure continuous improvement to raise the bottom line in our Industry.In charge of the entire operation with 200+ employees and actively involved of Accounting, Auditing, Cost Control, Budgets, F&B Control, Gaming, Training & Development, HR, Loyalty and VIP Management.Representing the Shareholders onsite. Identifying and developing KPI's to ensure successful ROI.Ensuring appropriate licensing, certifications and all aspect of compliance with government rules and regulations. Show less

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  Self-employed

  Feb 2019 - now

  Casino and Hospitality Consultant
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  Plaza Casino Windhoek

  Mar 2019 - Nov 2019

  Operations Manager

  Reporting directly to the Group CEO. Providing an overview and audit of Plaza Casino while fulfilling the overall operational management of the property. Review of current casino policies and procedures and providing Executive Management with recommendations and/or amendments. Providing weekly management reports to the Executive Committee. Developing and implementing marketing plans, best practices and maintain a strong relationship between Hilton Hotel’s Management to escalate PFS and ensure Revenue Growth to the casino. Show less

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  United Africa Group

  Mar 2019 - Dec 2019

  Casino Consultant
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  Planet Casino - Senator Suriname

  Jan 2020 - Aug 2021

  General Manager

  Directing and performing the entire financial operation of the property Accounting, P&L Management and Analysis. Developing and promoting new Marketing Strategies to build our Brand, increase PFS, Revenue and Customer Satisfaction. Active role in Talent Acquisition, hiring, training and promoting appropriate employees to build and develop a High Performing Team. Meeting and liaising with respective ministers and government regarding the hospitality sector protocols and operation as part of the Covid-19 crisis management. Show less