Alexandre Thion

Waiter

670 followers

Manosque, Provence-Alpes-Côte d'Azur, France

Connect with Alexandre Thion to Send Message

Connect

Connect with Alexandre Thion to Send Message

Connect

Timeline
About me
ACES Learning Auditor at Amazon Logistic
Education
- Auguste Escoffier
  2009 - 2013
  National BREC Diploma F&B and Hospitality Management
- IFA Chauvin - Institut de Formation par Alternance
  2016 - 2018
  Higher BTEC Diploma Commerce & Unit Sales Management
  Activities and Societies: HR • Merchandising • Management • Marketing • KPI analysis • Leading a local project about : Advertising campaign about childcare departments + organising a school trip to London (1st year) and Roma (2nd year) • Sponsors and fundraising
- IFA Chauvin - Institut de Formation par Alternance
  2018 - 2019
  Bachelor's Degree Commerce & Sales Management
  Activities and Societies: HR • Merchandising • Marketing • Management • Negotiation • KPI analysis • creation and implementation of a pop-up store for Auchan retail + organising a school trip to Orlando, FL • Sponsors and fundraising
Experience
- Potel et Chabot
  May 2012 - Jun 2012
  Waiter
  Roland Garros
- Campanile
  Sept 2012 - Dec 2012
  Waiter and Assistant Manager
  Guest relations • check in/out • housekeeping
- Potel et Chabot
  May 2013 - Jun 2013
  Maitre d’
  Roland GarrosTeam management • training of new colleagues • guest relations
- C&A
  Jul 2013 - Sept 2013
  Salesperson
- Iguana cafe
  Oct 2013 - Feb 2014
  Bartender
- GAIA immobilier
  Feb 2014 - Aug 2014
  Property Manager
- Louis Vuitton
  Sept 2014 - Jan 2015
  Office clerk
- CLEOR
  Feb 2015 - Jun 2016
  Sales Specialist
  - Schedules - Setting up merchandising, department plans and commercial operations - KPI analysis and after-sales service - Customer assistance - Merchandising trainer
- Auchan Retail
  Sept 2016 - Jun 2019
  Operation Manager
  - Schedules- Setting up merchandising, department plans and commercial operations- Design and processes for new retail sections - Leader in all phases of design and construction on one major local project : pop-up store - KPI analysis- Inventories - Merchandising trainer
- Amazon
  Sept 2019 - now
  - Delivering training to future driver associates about Amazon delivery processes (covering France territory) - Green deliveries : Electric Vehicle, Cargo Bike and Walker. - Leading « DT Atelier » which contribute to help other Driver Trainer to improve themselves about new process or best practices in job « train the trainer » - Administrative tasks reduced by 40%- Train and follow new Driver Trainer through the job- FR Pilot trainer for EU platform- Continuous improvement- Monitoring DA’s on-road data - Follow up the improvement and train when needed- Net Promoter Score FR referentTraining is the method of improving the employees' talents, abilities, and expertise to perform. The only thing worse than training employees and losing them is to not train them and keep them. Still Day 1! #GreenDeliveries Show less - Monitoring operations and delivery performances.Identify and execute opportunities to reduceprocess defects and improve customerexperience- Reduction of delivery anomalies rate by 27%- Improve Customer Service - Strategic Management with internal and 12transport 3PL partners in order to drivecontinuous improvement in operations anddelivery performance- Follow-up and reporting of daily/weekly/monthly quality key metrics- Contribute to new process launch - Lead a team of 4 supervisors to achievesafety, quality and productivity objectives onLast mile delivery (around 60K parcels/day and 89K parcels during Peak) - Training associates about best practices and safety Show less
  - ACES Learning Auditor (Process Imprv Specialist I L4)
    Jul 2024 - now
  - AMPL Driver Trainer (T3)
    Oct 2022 - Jul 2024
  - Driver Trainer (T3)
    Jul 2021 - Oct 2022
  - Shift Manager (StepUp L4)
    Dec 2020 - Jul 2021
  - Operations Supervisor (T3)
    Sept 2019 - Dec 2020
Licenses & Certifications
- Learning and Development (HR)
  Udemy
  Jul 2020