Kevin Cadden

Experience

• 

  Sky

  Aug 2015 - Aug 2022

  Broadband Tech Specialist

  ● Participated in regular training to maintain up-to-date knowledge on company products and policies. ● Upsold new products and accessories to customers, capturing significant increases in add-on sales. ● Collaborated with management to provide customer service quality control for new and junior staff. ● Expertly handled phone, email and social media enquiries, providing consistent customer service across multiple channels. ● Emergency line cover for on-site engineers dealing with Critical gas, Water and Electrical issues to emergency repair and remedial repair completion. ● Working alongside service estate agents and 3rd party contractors to complete end goals and customer satisfaction rates. ● Maintained excellent working relations with numerous external clients, providing accurate, timely quotes. ● Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques. Show less