Allan Mukuye

Experience

• 

  Spedag Interfreight East Africa Ltd.

  Apr 2010 - Sept 2016

  • Oversees cargo receipt and exit from the transit shed and supervises the support staff executing these tasks.• Ensure that all cargo received and exited from the transit shed is handled in line with Customs Procedures and requirements• Facilitate timely verification of cargo at the transit shed in liaison with the responsible Customs Officers as per the set requirements • Facilitates cargo release upon receipt of a duly signed company internal release order complying with set procedures • Ensure timely and safe delivery of client cargo in liaison with the customer relations executive, client and other relevant stake holders. • Ensure that the transit shed is compliant to Customs requirements, Company standards and Operational procedures at all times • Carry out regular physical stock taking of all cargo in the transit shed and reconciliation of the same with the records in the Warehouse Management system • Ensure that proper and accurate records are maintained and updated regarding the activities in the transit shed• Update the Warehouse Management system of all inbound and outbound cargo from the transit shed and issue the corresponding warehouse delivery notes Show less • Ensure that all cargo is done in line with the free warehouse procedures• Ensure verification of received cargo is done in presence of client and ascertain that received cargo tallies with the documents• Ensure warehouse cleanliness and orderliness of the warehouse to ensure both meet set standards• directly receive cargo for the free warehouse to ensures that the required resources are in place for off loading to be done• supervises off loading and loading of cargo into containers/ trucks through allocation of support staff• Checks corresponding release documentation to confirm that all figures tally• Registers all activities done in the warehouse in the warehouse management system• Release cargo/ Containers upon receipt of duly signed internal release order complying with the organization set procedures• Scrutinizes all documents brought by the clients, transporters or the office courier if they are genuine before and cargo is brought in or goes out• Registers all activities done with the immediate supervisor• Prepares all daily reports and submits same to the supervisor Show less

  • Bond Supervisor

    Oct 2014 - Sept 2016

  • Warehouse officer

    May 2012 - Sept 2014

  • Tally Clerk -Warehouse

    Apr 2010 - Apr 2012
• 

  Spedag Interfreight East Africa Ltd.

  Jul 2018 - Aug 2023

  Principal Warehouse Officer

  *Implementing Set Objectives*Ensure that all cargo off loaded is done in line with customs/SPIF standard procedures*Ensure that verifications for all warehouse cargo are handled in time*Ensure warehouse cleanliness and orderliness of the warehouse to ensure both meet set standards *Ensure client stocks are managed in the most professional manner without damages*Management of Inbound/Outbound Supplies into the Warehouse*· Directly receives cargo for the bonded/free warehouse and allocates competent staff to handle * Supervises off loading and loading of cargo into containers/trucks through allocation of competent staff * Checks corresponding release documentation to confirm that all figures tally * Registers all activities done in the warehouse in the bond register for bonded cargo*Releases cargo/containers upon receipt of a duly signed SPIF internal release order complying with Spedag Interfreight set procedures *Scrutinizes all documents brought by the clients, transporters or the office courier to ascertain if they are genuine before any cargo is brought in or goes out Show less

• 

  Self Employed

  Jan 2021 - now

  Farmer

  *Serve as the sales agent for livestock and crops*Determine how to raise crops or livestock according to factors such as marketconditions.*Adapt their duties to the seasons, weather conditions, or a crop’s growing cycle*Supervise all steps of the crop production including planting, fertilizing,harvesting*Maintain farm facilities*Select and purchase supplies, such as seed, fertilizers, and farm equipment*Keep financial records*Performing manual labor.*Performing maintenance on the farm.*Managing farming activities.*Devising strategies for harvesting or breeding.*Liaising with clients. Show less

• 

  Helpware

  Sept 2023 - now

  Manage Team’s Performance through effective communication by doingregular team meetings, mentoring, and coaching● Regularly review and analyze customer support key performance indicatorsto drive effectiveness and address areas for opportunities● Ensure that agents have an understanding of the Helpware’s mission andvision and related behavioral aspectsOversee effective implementation of staffing plan and schedule adherence inaccordance with business needs● Nurture a culture within the Team that demonstrates alignment withleadership principles.● Quickly adapt to the Client, Helpware needs in the dynamic businessenvironment● Support Quality Assurance of Services through ticket handling processaudits.● Review the performance of existing processes, highlight gaps, and reportareas for improvement.● Built effective communication with the Client as frontline POC regardingTeam’s performances● Other related tasks assigned by managers of the Clients and/or Helpware; Show less * Supporting customer queries with an empathetic approach.* Phone: Receiving phone queries from customers internationally. Ensuring the customers needs are met through high quality service and logical thinking.* Front-line email customer support: contact directly from the end user.* Email: Use of internal ticketing system to organise, and reply to customer incoming queries viaemail.* Investigating potential issues and escalating using clear and precise detail.* Adhering to company and client SLAs to hit contracted service levels* Liaising across all core business departments to help your customer get the care they require.* Other related tasks assigned by managers of the Clients and/or Helpware Show less

  • Team Lead

    May 2024 - now

  • Customer Support Representative

    Sept 2023 - May 2024