Michelle Gontier

Experience

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  BT Global Singapore - Contract Postion

  Nov 2003 - Apr 2004

  Contact Centre Specialist - Project Lead SME Workforce managment systems

  Application - for a Large multimedia and multi-site Contact Centre "Follow the Sun" rollout over 300 active users, across Asia, sites Singapore Malaysia and Hong Kong, HQ USA Data centre. With a long term back ground in Telecommunications CTI, Workforce Management, Contact Centre Technology, CC user training. I became involved in the implementation of a new "Follow the Sun" for a US MNC transport, As the SME the project was installation of CTI, WFM, CISCO hardware, installation and delivery. Capacity over 300 active users over 5 locations, 3 locations in Asia. The Role provide direction, technical advice and testing, assist in strategy, development. Manager a team of 8 developers, on deck for roll out for a large Multi-site multi media contact centre. Key areas, support, develop the project plans for the migration from old to new, of a live and existing contact centre. PM tools MS Project, internal PM systems. Show less

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  Avis Budget Group EMEA

  May 2004 - Jul 2009

  Country Sales and Marketing Manager ASIA EU

  Country Sales and Marketing Manager - Key management team Reporting to the General Manager Development of unique Products and Services for the Asian Market Developing the Corporate, Personal Car Leasing solutions and Car Rental for multinational corporate customers.Contact Centre Manage the inbound and outbound Contact Centre for Domestic and International Reservations and the Car leasing team desk.Providing to market Sales and Marketing methodology of Avis for the Asia Regional Licensee and Franchisee. Implement ongoing Sales and Marketing Plan including Web development for Leasing. Develop channel to marketing through Travel and Partner Programs, ongoing development of MNC for the Asia Region. Develop local marketing programs, networking with foreign clubs, embassies and Expat network groups.Staff Management implementation of Call Centre and CRM Show less

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  Towergrange Aged Care

  Aug 2009 - Jul 2012

  Director of Business Operations

  Senior Management Operational position reporting to the Board of Directors and GM, skills Payroll HR management, project management, facilities management and Finance. Main tasks are Implementing systems, policies & procedures, for compliance, iInsurance risk. compliance for Federal, State and local government regulations. setting our the business plans including key strategies, for quality and Care, Setting budgets, KPI targets and capital expenditure requirements covering Finance, Information Technology & Communications, HR and supporting Facility Management.Working with and supporting teams with the issues of compliance and reporting. Show less

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  Liquid Lighting Design

  Jul 2012 - Dec 2020

  Director of Sales Marketing and Operations Contracts

  Over 7 years in Lighting Design, Retail, B2B and B2C. Builders, Shopfitters, Construction.Middle to High-end Lighting Solutions Be the “Go To” Lighting Experts SolutionsWorking with Boutique building firms and commercial buildersProjects Apartments, Retail, and office fit out to high-end residential.Develop Designer lighting range from Europe and USA.Understand and explain technical matters regarding Lighting and DesignBusiness Development Marketing Strategy and planning

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  Michelle Gontier MS Coaching Mindset Create The Steps

  Feb 2018 - now

  Founder Visionary Coaching Business for Executives Entrepreneurs and Small Business

  At our coaching business, we envision a future where executives, entrepreneurs, and small business owners have access to top-quality coaching and training services that help them unlock their full potential and take control of their careers and businesses.Our coaching programs are tailored to meet your specific needs, whether you are an experienced executive looking to refine your leadership skills, or a small business owner seeking to grow your business. We provide a wide range of services, including one-on-one coaching sessions, leadership workshops, team-building exercises, and more. Show less

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  It'sFound - Lost Property Management Software

  Feb 2019 - Sept 2019

  Head of Business Development - Asia Pacific

  itsFOUND is an Australian SaaS provider of an innovative cloud computer based Lost and Found Property Management solution . Outbound sales calls and appointments virtually and F2F software demonstrations and build ROI B2B Target Cxx. Software to transform a cost centre into a revenue stream; simultaneously introducing productivity savings and PR opportunities. The benefits are experienced by core markets of Travel, Accomodation, Shopping Centres and Retail, Transport, Sporting Venues and Clubs, Education, Local and State Government, Entertainment Venues, Insurance and Banking, ASX list iconic brands have discovered the multiple business benefits to be gained with an itsFOUND.com.au Show less

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  Tulloch Wines

  Mar 2020 - Feb 2022

  Wine Appreciation Educator Sales and membership

  Wine Appreciation, Education Experience and Sales. Member Tastings and Back Vintage Tastings. Membership sign offers. Hosting large groups, Wine knowledge, and Australian regional wine knowledge of Wines. Basic knowledge of European wine and USA, understanding of some methods of winemaking.

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  Bimbadgen

  May 2022 - Jan 2024

  Wine Sales Educator Appreciation Specialist

  Wine Education Appreciation, Membership registration, Specialist Member Tasting and Large Group Experiences