Uros Cavic

Experience

• 

  Raiffeisen Bank Serbia

  Apr 2006 - Jun 2014

  Senior Loan Specialist (Inside sales), Phone Banking - Customer/Call Center

  *Product sales *Offering bank’s commercial products*Informing clients about loans*In accordance with bank policy and clients’ needs negotiate and make loan approvalsconducting fraud monitoring*Constantly maintaining relation with clients

• 

  Telekom Srbija

  Jun 2014 - Nov 2014

  Phone Sales Officer

  *Product sales (Box packages –internet, tv, cell phones and home phone)*Offering variety of products and negotiating with customers*Conducting fraud monitoring*Constantly maintaining relation with clients.

• 

  Coca-Cola Hellenic Bottling Company

  Nov 2014 - Oct 2015

  Market Developer

  *The planning and promotion of sales by presenting a product to the right market. Making requisitions. Verify that all the clauses have been implemented, such as: merchandising standards, the percentage exposure and if the products are first in the line of sight.*Negotiate with customers (great chains such as Delhaize, Dis, Mercator, Metro etc.) regarding requisitions, products’ positions.*Preparing fields for CEO visits. This includes placing new displays, positioning and branding almost entire markets. *Coca-Cola is the biggest non-alcoholic beverage producer. My goal was to make better relations with our clients which would lead us to mutual success. Show less

• 

  NCR Corporation

  Oct 2015 - Dec 2018

  *Review details of an account product ID’s comparing to master agreement, orders completed*Versed with internal systems not limited to ERP, CMS, Salesforce, ES, GEMS, Quote builder, EDW, Pramata, Invoice Engine*Has intermediate Microsoft office skills and ability to teach others*Capable of writing an executive summary with limited assistance, showcasing the cost or profit associated with the summary*Able to coordinate conversations with other departments when necessary, guiding the conversation to a resolution that is viable for all parties*Has a high-level organization and capable of working multiple Tier 2 cases end to end Show less Main responsibilities:• Answer incoming phone calls, emails or tickets from clients and field engineers;• Monitor the notification and ticket queue screens;• Remotely resolve tickets with a remote resolution opportunity;• Dispatch to the appropriate teams for resolution• Prepares standard reports• Administration work on databases, updating clients information• Manages Workload from Onsite resources to assure efficient call management within agreed Service Levels• 7/24 operations that include weekend support• Monitoring and reacting to events for all customers Show less

  • Business Ops Analyst, Revenue Lifecycle Management department

    Mar 2018 - Dec 2018

  • Senior Help Desk Specialist, Wal-Mart Department

    Oct 2015 - Mar 2018
• 

  Build+ (formerly Wahl+Case)

  May 2019 - now

  • Team Leader

    Mar 2022 - now

  • Consultant

    Jan 2021 - now

  • Associate Consultant

    May 2019 - Jan 2021